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  jaemiedelapena

  Participant

  May 31, 2016 at 15:40

  Recently visual composer has stopped working, I can only access the regular classic editor? When I do go to the downloads section of 8theme to check if I need to update the version it tells me I am not logged in when clearly i am.

  Secondly,

  The vc banner objects are not displaying properly on mobile. There is supposed to be text at the front however on mobile it shows only the background image

  #127748 Copied Theme version: Royal
  6 Answers
  

  caleb

  Participant

  May 31, 2016 at 16:34

  Same issues my vc has stopped working also i have an open ticket regarding some plugin updates i will keep you posted if i hear anything back that might help you also!!

  Caleb

  #127762 Copied
  

  Eva Kemp

  Participant

  May 31, 2016 at 16:55

  Hello @jaemiedelapena,

  Please provide us with FTP and wp-admin panel credentials in Private Content.

  Regards,
  Eva Kemp.

  #127765 Copied
  

  jaemiedelapena

  Participant

  June 1, 2016 at 02:34

  Details are in private content

  Please, contact administrator
  for this information.

  #127807 Copied
  

  Eva Kemp

  Participant

  June 1, 2016 at 09:06

  Hello @jaemiedelapena,

  We also need wp-admin credentials.

  Thank you.
  Regards,
  Eva Kemp.

  #127845 Copied
  

  jaemiedelapena

  Participant

  June 1, 2016 at 10:30

  WP

  Please, contact administrator
  for this information.

  #127870 Copied
  

  Jack Richardson

  Support staff

  June 1, 2016 at 13:22

  Hello @jaemiedelapena,

  I’ve updated VC plugin for you.
  Please check the editor now.

  Also I added this code in Custom CSS for mobile section:

  .banner .banner-content p {
      display: block;
  }

  Please check banners on mobile.

  Best regards,
  Jack Richardson.

  #127909 Copied
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