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Visual Composer not working after upgade

This topic has 16 replies, 3 voices, and was last updated 9 years, 7 months ago ago by Robert Hall

sara1985

Participant

September 22, 2014 at 17:14

Hello,
we had some problems with VC after the upgrade ans still something is wrong although you send us an upaded version in zip file (js_composer.zip). After manual upload of the updated VC plugin, we get this message: Fatal error: Cannot redeclare wpb_getImageBysize…. Can`t activate the plugin due to the problem.

Any idea how to fix this? Thank you!

#16456 Copied

15 Answers

Eva Kemp

Support staff

September 22, 2014 at 18:17

Hello,

Please provide us with wp-admin panel and FTP credentials in Private Content.

Regards,
Eva Kemp.

#16473 Copied

sara1985

Participant

September 22, 2014 at 19:09

Thank you for your quick action. Find the credentials below.

Please, contact administrator
for this information.

#16485 Copied

Eva Kemp

Support staff

September 23, 2014 at 13:12

Hello,

Sorry, but FTP credentials are incorrect.
Please check them.

Thank you.
Regards,
Eva Kemp.

#16581 Copied

sara1985

Participant

September 23, 2014 at 15:43

Find the credentials below.

Please, contact administrator
for this information.

#16632 Copied

Eva Kemp

Support staff

September 23, 2014 at 16:10

Hello,

Sorry, but I’m still unable to connect to your FTP account, getting an error:
Response: 331 Password required for kovz01
Command: PASS ************
Error: Connection closed by server
Error: Could not connect to server

Please check if there are some problems on the server.
Thank you.

Regards,
Eva Kemp.

#16639 Copied

sara1985

Participant

September 23, 2014 at 16:35

Hi,

Please, contact administrator
for this information.

#16643 Copied

Eva Kemp

Support staff

September 23, 2014 at 16:50

Hello,

Do you have File Manager in your hosting control panel? If so could you please provide us with the access?
Thank you.

Regards,
Eva Kemp.

#16649 Copied

sara1985

Participant

September 23, 2014 at 17:14

Hello,

Please, contact administrator
for this information.

#16655 Copied

Eva Kemp

Support staff

September 23, 2014 at 18:46

Hello,

I’ve uploaded the archive of Visual Composer to wp-content/plugins directory but can’t find the option to extract it in your control panel.
Please do this and then activate the plugin in wp-admin panel.

Thank you.
Regards,
Eva Kemp.

#16669 Copied

sara1985

Participant

September 23, 2014 at 19:09

Hi there,

Please, contact administrator
for this information.

#16671 Copied

Eva Kemp

Support staff

September 23, 2014 at 23:29

Hello,

Could you please check at your hosting provider if there are any restrictions via FTP (provide them with the error I’ve posted earlier)? It would be better for us to work using FTP.
Thank you.

Regards,
Eva Kemp.

#16702 Copied

sara1985

Participant

September 25, 2014 at 15:17

Hello there,

Please, contact administrator
for this information.

#16998 Copied

Eva Kemp

Support staff

September 25, 2014 at 17:03

Hello,

I’ve just update the theme to the latest version 1.5 and activated the plugin successfully.
Please check.

Thank you.
Regards,
Eva Kemp.

#17023 Copied

sara1985

Participant

September 26, 2014 at 12:26

Lovely, thank you, Eva. It works fine now!

#17157 Copied

Robert Hall

Support staff

September 26, 2014 at 12:29

Hello,

You’re welcome!
If you have any questions don’t hesitate to contact us.

Regards,
Robert Hall.

#17158 Copied
Tagged: templates, troubleshoot, upgrade, visual composer, woocommerce, wordpress
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