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Topic: Visual Composer not working

mymediacreation

Participant

September 18, 2015 3:38 pm

Hi,

My visual composer is not working. When I click on edit with VC the little icon just continues to run endlessly.
Site URL: hidden

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Jack Richardson

Support staff

September 18, 2015 3:50 pm

Hello,

What theme version are you using?
Please update the theme to 2.2 version.

Don’t forget to create back up of your files and database before starting update process!

(it’s for Legenda theme but the process is the same).

Best regards,
Jack Richardson.

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mymediacreation

Participant

September 19, 2015 9:16 am

The theme is on version 2.2.

I have included the status report that is available on the theme in the private content block.
Site URL: hidden
Theme version: Version 2.2
WooCommerce version: 2.4.6

Content is visible for topic creator and
support staff only.

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Eva Kemp

Support staff

September 19, 2015 10:01 am

Hello,

I’ve checked VC editor and it’s working fine now.
Please clear browser cache and check.

Best regards,
Jack Richardson.

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mymediacreation

Participant

September 19, 2015 10:22 am

We have cleared our browser but the visual composer still not working. Neither on IE or Chrome

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Eva Kemp

Support staff

September 19, 2015 10:26 am

Hello,

VC editor is working from our side, please view the screenshot:
http://prntscr.com/8i08n7

Try to clear browser cache/cookies and check again.

Regards,
Eva Kemp.

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mymediacreation

Participant

September 19, 2015 10:36 am

As soon as we try to go in the Frontend Editor, this is what happens. See attached screenshot.
http://prntscr.com/8i0rik

And this is what happens when I go into the backend editor.
http://prntscr.com/8i0s09

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mymediacreation

Participant

September 19, 2015 10:38 am

Also if I scroll down at the backend of the front page this is what I get.

http://prntscr.com/8i0sgg

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Eva Kemp

Support staff

September 19, 2015 10:45 am

Hello,

Please take our apologies, but we can’t replicate the issue as on your screenshots. Please try to check editor in different browsers and with different Internet providers.
Also provide us with login credentials to wp-admin panel under which you’re entering WP Dashboard.

Thank you.

Regards,
Eva Kemp.

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mymediacreation

Participant

September 19, 2015 10:52 am

Please see below in private content.

Content is visible for topic creator and
support staff only.

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Eva Kemp

Support staff

September 19, 2015 11:54 am

Hello,

We checked Visual Composer editor again and unfortunately were unable to reproduce the problem:
http://prntscr.com/8i1brh .
I didn’t mean to change hosting provider, but try to check backend editor with different Internet provider.
Please try it.

Regards,
Eva Kemp.

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mymediacreation

Participant

September 19, 2015 12:11 pm

Our MD requested that we move over to another theme as we have deadlines to meet. He’s point of view is that it should not take so much time to get a theme up and running. Pivotel owns 3 company’s and they all need new websites. Please gat back to me regarding this request.

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mymediacreation

Participant

September 19, 2015 12:12 pm

Login details in private content.

Content is visible for topic creator and
support staff only.

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mymediacreation

Participant

September 19, 2015 1:00 pm

Hi, I must also mention that it did work previously but inbetween all the reloading it has stopped working on our side, could it be something on the FTP Account.

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Jack Richardson

Support staff

September 21, 2015 7:38 am

Hello,

May we reupload theme files?

Best regards,
Jack Richardson.

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