• 

  David Cord

  Participant

  April 23, 2016 at 01:04

  I can no longer edit with visual composer the elements are not showing up. I downloaded the newest version of Visual Composer and tried to install but it says the the file can not be installed because it already exists. I know its already installed but Im hesitant to uninstall then reinstall because I may lose work I have done. What do you recommend?

  #122613 Copied Theme version: Royal WooCommerce version: 2.5.5
  11 Answers
  

  Jack Richardson

  Support staff

  April 23, 2016 at 07:54

  Hello,

  We recommend to upload Visual Composer plugin via FTP with overwriting existing “js_composer” folder.

  Best regards,
  Jack Richardson.

  #122618 Copied
  

  David Cord

  Participant

  April 23, 2016 at 21:35

  Ok I downloaded the newest version of js_composer and uploaded it via SFTP with overwrite on and Visual Composer still does not work.

  #122634 Copied Theme version: Royal
  

  Eva Kemp

  Participant

  April 25, 2016 at 07:55

  Hello,

  Please provide us with WP Dashboard credentials in private content.

  Regards,
  Eva Kemp.

  #122688 Copied
  

  David Cord

  Participant

  April 25, 2016 at 18:10

  Ok here is the information you need.

  Please, contact administrator
  for this information.

  #122855 Copied Theme version: Royal
  

  Jack Richardson

  Support staff

  April 25, 2016 at 18:18

  Hello,

  WP credentials are incorrect.
  Please check them.

  Best regards,
  Jack Richardson.

  #122857 Copied
  

  David Cord

  Participant

  April 25, 2016 at 18:25

  Ok try this please

  Please, contact administrator
  for this information.

  #122859 Copied Theme version: Royal
  

  Eva Kemp

  Participant

  April 25, 2016 at 18:44

  Hello,

  As I see you’re still using old plugin version http://storage3.static.itmages.com/i/16/0425/h_1461606267_9803553_a0f354bfac.png . Now there is 4.11.2 version https://www.8theme.com/download-plugins/ . Please update the plugin or provide us with FTP credentials.

  Regards,
  Eva Kemp.

  #122861 Copied
  

  David Cord

  Participant

  April 25, 2016 at 18:52

  Ok sFTP credentials below. Thank you for your help

  Please, contact administrator
  for this information.

  #122862 Copied Theme version: Royal
  

  Eva Kemp

  Participant

  April 25, 2016 at 20:34

  Hello,

  I’ve updated VC plugin. Please check the editor now.

  Regards,
  Eva Kemp.

  #122869 Copied
  

  David Cord

  Participant

  April 25, 2016 at 20:54

  Thank you Eva I just checked and yes my Visual Composer is now working!

  #122872 Copied
  

  Robert Hall

  Participant

  April 26, 2016 at 07:13

  Hello,

  You’re welcome!

  Regards,
  Robert Hall

  #122883 Copied
• Viewing 12 results - 1 through 12 (of 12 total)