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Topic: Visual Composer not loading after update.

ryankhong

Participant

July 25, 2016 2:24 am

Hi,

Visual Composer is broken after theme update (spinning icon)

Details below. please assist –

Regards,
Ryan
Site URL: hidden
Theme version: 4.5.3
WooCommerce version: 2.6.3

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support staff only.

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ryankhong

Participant

July 25, 2016 2:26 am

It also says ‘Ultimate Addons for Visual Composer’ is not installed but it is. (something broke when updating)

Please investigate if you can. Much appreciated

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Rose Tyler

Support staff

July 25, 2016 7:37 am

Hello,

Please provide us with FTP credentials.

Regards,
Rose Tyler.

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ryankhong

Participant

July 25, 2016 7:42 am

Please see private content

Content is visible for topic creator and
support staff only.

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Eva Kemp

Support staff

July 25, 2016 9:12 am

Hello,

I don’t see js_composer folder in the plugins directory http://storage7.static.itmages.com/i/16/0725/h_1469434262_9991199_6d2720dbbc.png . Have you deleted the VC plugin?
Are those FTP credentials for correct site?

Regards,
Eva Kemp.

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Rose Tyler

Support staff

July 25, 2016 10:21 am

Hello,

Please update theme to the latest 2.7 version, also need to be activated parent theme.

Regards,
Rose Tyler.

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ryankhong

Participant

July 26, 2016 2:27 am

https://codecanyon.net/item/woocommerce-multistep-checkout-wizard/8125187

We were able to fix the Visual Composer issue. We have another issue which is related to the above plugin.

The ‘Royal’ theme is generating a bunch of js errors which is not allowing this WooCommerce Multistep Checkout Plugin to work.

Can you assist with this issue

The above FTP credentials are correct.

Regards
Ryan

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Eva Kemp

Support staff

July 26, 2016 8:03 am

Hello,

Please take our apologies but we don’t provide support for 3rd-party plugins.

Regards,
Eva Kemp.

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