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Visual Composer not functioning - by randymir

This topic has 6 replies, 4 voices, and was last updated 7 years, 9 months ago ago by Robert Hall

randymir

Participant

July 17, 2016 at 05:59

I just updated to the latest WordPress, Woocommerce and Legenda. Prior to the update I noticed my pages where I configured using VC were not functioning. I attempted to reinstall the latest Visual Composer to no avail. I finally purchased the license directly through them and I still ended up with the same problem.

Essentially the pages come up blank.

Below are a couple of examples.
http://www.softwarediscountcenter.com/shop/quickbooks/
https://www.softwarediscountcenter.com/shop/quickbooks/

Here’s one that appears to be working fine.
https://www.softwarediscountcenter.com/quickbooks/contact-us/

Any suggestions on what I might be doing wrong, or where I can look?
If you need login credentials, I will set this up in a sandbox environment. I can’t afford to have our site go down.

Randy

#133854 Copied Theme version: 3.02 WooCommerce version: 2.6.2

5 Answers

randymir

Participant

July 17, 2016 at 18:32

I have updated the sandbox site and have provided you with login credentials in the private section.

Randy

Please, contact administrator
for this information.

#133871 Copied

Jack Richardson

Support staff

July 18, 2016 at 08:41

Hello,

We can’t access WP Dashboard because of this notice:
“You do not have sufficient permissions to access this page.”

Please give us full permissions and provide FTP credentials too.

Best regards,
Jack Richardson.

#133905 Copied

randymir

Participant

July 18, 2016 at 14:09

See private section for added info.

Randy

Please, contact administrator
for this information.

#133958 Copied

Eva Kemp

Support staff

July 18, 2016 at 14:55

Hello,

You added Widgetised Sidebar elements to your page but there are no widgets in your sidebars:
http://prntscr.com/budibu

Add widgets first and then check your page.

Regards,
Eva Kemp.

#133966 Copied

Robert Hall

Support staff

July 18, 2016 at 15:01

Hello,

If I understood you correctly the problem caused because you’re added an empty widgets to the page.
See screenshot:
http://prntscr.com/budkb4
http://prntscr.com/budk2p

Regards,
Robert Hall

#133967 Copied
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