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Visual Composer License Key - by cyan - on WordPress WooCommerce support

This topic has 18 replies, 5 voices, and was last updated 9 years, 4 months ago ago by Eva Kemp

cyan

Participant

October 27, 2014 at 14:13

Hi,

I’ve just updated the theme and WordPress on one of our sites. I have also updated all of the plugins except for the Visual composer which says it needs a license key. I have tried putting the Legenda license key in which doesn’t work. What is the license key needed to make this work or how can I find it?

Regards,
Cyan

#21818 Copied

17 Answers

Robert Hall

Support staff

October 27, 2014 at 15:12

Hello,

This plugins work fine without activation. You don’t need to register this product because it is not required but if you want to get those features, then you need to purchase this plugin directly from author. This is how it works for all themes on Themeforest and not only in our case.

Regards,
Robert Hall.

#21831 Copied

cyan

Participant

October 27, 2014 at 15:17

Hi,

I need to update the visual composer to ensure that it works correctly and it isn’t updating because I don’t have the code. I have the latest version of WordPress and your theme but not the latest version of the visual composer…

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Robert Hall

Support staff

October 27, 2014 at 15:40

Please provide us with FTP credentials in Private Content and we help you to update VC plugin.

Regards,
Robert Hall.

#21834 Copied

cyan

Participant

October 27, 2014 at 15:42

Here you go. Thanks.

Regards,
Cyan

Please, contact administrator
for this information.

#21835 Copied

Robert Hall

Support staff

October 27, 2014 at 15:48

I’ve updated VC for you. Check it please.

Regards,
Robert Hall.

#21838 Copied

cyan

Participant

October 27, 2014 at 15:52

Hi,

The site now has no visual composer and the text on pages is now white on white meaning we can’t read it. I’ve attached login details so you can see for yourself.

Regards,
Cyan

Please, contact administrator
for this information.

#21841 Copied

Robert Hall

Support staff

October 27, 2014 at 15:55

I’ve checked your site and see Visual Composer plugin http://prntscr.com/509tgt

Regards,
Robert Hall.

#21843 Copied

cyan

Participant

October 27, 2014 at 15:57

Yes I am aware of that. Did you look on an actual page of the site? That is where the problem is as I said above.

Regards,
Cyan

#21846 Copied

cyan

Participant

October 27, 2014 at 16:20

If this can’t be fixed in the next 15 minutes can it be rolled back to where it was before you updated the composer? Thanks.

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cyan

Participant

October 27, 2014 at 16:38

I am going to back date the site to this morning. Please stop looking at it now. Apologies. We will come back to this at a later date possibly.

Thanks
Cyan

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Robert Hall

Support staff

October 27, 2014 at 16:49

Sorry for the delay. We are looking for a reason for this.
Could you provide full access to the admin panel?
Also we can’t log in to your FTP now. Have got this message “530 Sorry, the maximum number of clients (3) for this user are already connected.”

Regards,
Robert Hall.

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cyan

Participant

October 27, 2014 at 16:50

Can you hold fire please Robert. We wish to do this at a later date now. Please stop what you are doing until you hear otherwise. Thanks.

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Robert Hall

Support staff

October 27, 2014 at 17:10

Ok. We’re looking forward to your reply. Please let us know when you’re ready to continue.

Regards,
Robert Hall.

#21881 Copied

Mackenzy

Participant

December 23, 2014 at 01:13

Hi Support team,

Just tried to update Visual Composer to the latest version from 4.3.4. I need a VC License Key. Can you please supply this?

http://ge.tt/47AOnJ72/v/0

Thanks,
Christian

#30773 Copied

Stan Russell

Participant

December 23, 2014 at 08:49

Hello Mackenzy,

please provide us with your e-mail in private content and we will send you latest version of Visual Composer plugin.
Our Legenda theme does not come with Visual Composer key so you can not update plugin automatically. You do not need key to use this plugin with our theme.
Every new release of our theme has latest version of bundled plugins available. If you want to get premium support from plugin developer – you need to buy this plugin.

Regards,
Stan Russell.

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Mackenzy

Participant

December 23, 2014 at 09:14

Please find my email below.

Regards,
Mackenzy

Please, contact administrator
for this information.

#30803 Copied

Eva Kemp

Support staff

December 23, 2014 at 09:32

Hello @Mackenzy,

I’ve sent a plugin archive to your email address.
Please check.

Regards,
Eva Kemp.

#30806 Copied
Tagged: license key, seo friendly, visual composer, woocommerce, wordpress themes
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