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Visual composer issue - by cyan - on WordPress WooCommerce support

This topic has 8 replies, 4 voices, and was last updated 9 years, 1 months ago ago by Eva Kemp

cyan

Participant

March 20, 2015 at 12:34

Hi,

Whenever you try to move something on the back-end visual composer it gets stuck and you have to reload the page to be able to do anything which then puts everything into it’s original positions again. This is beginning to be a problem.

Regards,
Cyan

#51168 Copied

7 Answers

Stan Russell

Participant

March 20, 2015 at 12:58

Hello,

please provide us with admin credentials for your site in private content. We will check this issue.

Regards,
Stan Russell

#51170 Copied

cyan

Participant

March 20, 2015 at 13:02

HI,

the details are in private content

Please, contact administrator
for this information.

#51173 Copied

Robert Hall

Support staff

March 20, 2015 at 13:07

Hello,

You’re using very old theme and plugins version. Please update them.
Here is video tutorial how to update theme:
https://www.youtube.com/watch?v=KdWESIIPU1k
You can download the latest plugins versions at this link https://www.8theme.com/download-plugins/ ,
enter your purchase code of the theme to get the plugins.

Regards,
Robert Hall.

#51175 Copied

cyan

Participant

March 20, 2015 at 14:47

Hi,

Fixed now. I have another separate question regarding the tabs on the Trade Login page on the site. When you have them set as accordions, how can you set it so that all are closed when the page initially loads?

Thanks,
Cyan

#51229 Copied

Robert Hall

Support staff

March 20, 2015 at 14:49

Hello,

Please provide us with link to that page.

Regards,
Robert Hall.

#51230 Copied

cyan

Participant

March 20, 2015 at 14:56

In private content. Thanks

#51233 Copied

Eva Kemp

Support staff

March 20, 2015 at 16:27

Hello,

You need update the theme to the latest version where this bug is fixed.
Please create a back up of your files and database before update!

Thank you.
Regards,
Eva Kemp.

#51279 Copied
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