• 

  jjsan220

  Participant

  October 3, 2015 at 09:06

  Hello,

  When I try to edit using Visual Composer the add element button is not working…it does not respond at all.

  The screen is also showing all the options on the screen instead of waiting for you to click on the ad element or text button.

  I’m using this theme on another website and it works perfectly fine there.

  #91172 Copied Theme version: 2.5 WooCommerce version: 2.4.7
  8 Answers
  

  jjsan220

  Participant

  October 3, 2015 at 09:10

  FYI…If I activate another theme such as twenty fifteen Visual Composer works…It just won’t work with this theme

  #91173 Copied
  

  Jack Richardson

  Support staff

  October 3, 2015 at 11:08

  Hello,

  Please provide us with FTP and WP Dashboard credentials in private content.

  Best regards,
  Jack Richardson.

  #91176 Copied
  

  jjsan220

  Participant

  October 3, 2015 at 11:37

  Info provided below

  Please, contact administrator
  for this information.

  #91180 Copied
  

  Jack Richardson

  Support staff

  October 5, 2015 at 11:34

  Hello,

  The credentials are incorrect.
  Please check them.

  Best regards,
  Jack Richardson.

  #91338 Copied
  

  jjsan220

  Participant

  October 6, 2015 at 03:56

  I’ve verified the credentials;

  Please, contact administrator
  for this information.

  #91568 Copied
  

  Jack Richardson

  Support staff

  October 6, 2015 at 09:30

  Hello,

  I’ve checked VC editor and “Add element” option is working fine:
  http://storage8.static.itmages.com/i/15/1006/h_1444120151_5189074_2440db99c7.png

  Please describe how we can replicate the issue.

  Thank you.

  Best regards,
  Jack Richardson.

  #91650 Copied
  

  jjsan220

  Participant

  October 6, 2015 at 15:32

  When I click on edit with VC it’s opens in Frontend however the add elements button is non responsive and all the elements are already displaying on the screen with a transparent background and they are also non responsive.

  This URL will show you a print screen of what occurs: http://www.afstorefront.com/wp-content/uploads/2015/10/VC-Issues-print-screen-01.jpg

  I can remain logged in and open another website (www.USAFStorefront.com) and have no issues with VC

  #91810 Copied
  

  Jack Richardson

  Support staff

  October 6, 2015 at 16:04

  Hello,

  Unfortunately I can’t replicate the issue you described. Please view the screenshot:
  http://storage3.static.itmages.com/i/15/1006/h_1444143753_2703347_80167481db.png
  I’ve checked the frontend editor in Chrome and Firefox browsers.
  Is your browser up to date?

  Please try to check it in another browser too.

  Best regards,
  Jack Richardson.

  #91829 Copied
• Viewing 9 results - 1 through 9 (of 9 total)