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Visual Composer is loading forever - by Stephan Schurig

This topic has 16 replies, 3 voices, and was last updated 8 years ago ago by Eva Kemp

Stephan Schurig

Participant

April 19, 2016 at 16:45

Hey support,

just wondering if there is anything else to do than activating the latest wordpress and latest plugin versions from you plattform for this thing to work.

Got the WP 4.5 with
Ultimate Addons for Visual Composer v 3.16.1
Visual Composer v 4.11.2

and this thing is loading infinite on Royal 2.6.

Can you help as I have to start the page and want to use this great theme.

Best Stepah

Please, contact administrator
for this information.

#121975 Copied Theme version: 2.6 WooCommerce version: Not in use

15 Answers

Eva Kemp

Support staff

April 19, 2016 at 17:08

Hello,

The credentials are incorrect. Please check them.

Regards,
Eva Kemp.

#121981 Copied

Stephan Schurig

Participant

April 19, 2016 at 18:00

Sorry EVA – should work now!

Best Stephan

#121990 Copied

Eva Kemp

Support staff

April 19, 2016 at 18:09

Hello,

Sorry, but still login incorrect.
Please check.

Regards,
Eva Kemp.

#121993 Copied

Stephan Schurig

Participant

April 20, 2016 at 09:24

I am an Idiot. Eva it is eighttheme and not eigththeme
Super big excuse.
Best Stephan

#122098 Copied

Eva Kemp

Support staff

April 20, 2016 at 09:31

Hello,

As I see VC editor is working fine:
http://storage3.static.itmages.com/i/16/0420/h_1461141013_2129652_822ac5caaf.png

Try to check in another browser.

Regards,
Eva Kemp.

#122099 Copied

Stephan Schurig

Participant

April 20, 2016 at 11:43

Hi Eva,

it seems that VC is working from the dashboard but not if you choose to work from the site with the black header bar and click “edit with visual composer”.
The thing is, it is way more comfortable for me to work that way.
Do you think you can support with that?
Thank you so much in advance.
Appreciate your efforts.

Regards
Stephan

Please, contact administrator
for this information.

#122137 Copied

Jack Richardson

Support staff

April 20, 2016 at 12:45

Hello,

The same thing persists with default WordPress theme too.
So it’s related to VC plugin, not to the theme.
Try to increase memory_limit value on a server (ask your hosting provider support to do this).

Best regards,
Jack Richardson.

#122158 Copied

Stephan Schurig

Participant

April 20, 2016 at 18:03

Hi Jack,

thanks for helping out. Changed the memory limit from 128mb to 192mb to 256mb to 368mb.

Same result. Do you think this really the cause for the issue?

Thanks for investigating.

Best Stephna

Please, contact administrator
for this information.

#122241 Copied

Eva Kemp

Support staff

April 20, 2016 at 18:40

Hello,

As the issue persists with other themes too, you need ask VC authors about it. You can write your question in comments section http://codecanyon.net/item/visual-composer-page-builder-for-wordpress/242431/comments .

Regards,
Eva Kemp.

#122260 Copied

Stephan Schurig

Participant

April 21, 2016 at 13:00

Hi Eva,

mmmmh ok, understand – but the feeling that I got is purchasing your theme and cannot work properly with it to edit the pages. I don’t wanted to ask that much for support before I even started setting everything up.

Thanks for helping out.

Best Stephan

#122353 Copied

Eva Kemp

Support staff

April 21, 2016 at 13:09

Hello,

According as to our company politics so to other developers on ThemeForest we don’t provide extending support or bugs fixes for 3rd-party plugins, even if they’re included in our theme. The problem persists with default WordPress theme too (activate Twenty Sixteen theme and check it yourself) and you have to ask plugin authors regarding this issue.

Thank you for understanding.

Regards,
Eva Kemp.

#122360 Copied

Stephan Schurig

Participant

April 21, 2016 at 13:28

Hi Eva,

yes I understand what you mean and say. I know it’s difficult to include everything and you cannot serve on 3rd-party tools, thats natural. It’s just that frustrated feeling of not being able to go full speed with the theme.

Thanks for explaining that. I added a comment in the section and see if they find the time to answer as fast and direct you do.

If it is ok for you can you explain, why on that frontpage two icons are missing (Advertising to the left and Design A Logo to the right) and the colour of them is light blue instead of the main theme color.

Thank you for that great and awesome support!!

Best Stephan

#122370 Copied

Eva Kemp

Support staff

April 21, 2016 at 14:08

Hello,

As I see no icon is selected http://storage4.static.itmages.com/i/16/0421/h_1461244006_4978113_f04a54d22e.png .
Set the icons and save the page.
Light blue color is selected in the settings http://storage9.static.itmages.com/i/16/0421/h_1461244101_3728107_579c06d5d1.png . Change it to your color.

Regards,
Eva Kemp.

#122378 Copied

Stephan Schurig

Participant

April 21, 2016 at 14:11

Hi Eva,

appreciate your help. Yes, found it parallel at the same time and already changed the color.

Thank you from the heart.

Best Stephan

#122381 Copied

Eva Kemp

Support staff

April 21, 2016 at 15:54

Hello,

You’re welcome.

Regards,
Eva Kemp.

#122416 Copied
Tagged: loading forever, optimize, themes, visual composer, woocommerce, wordpress
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