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Visual Composer backend editor issue - by Froukjekamsma

This topic has 10 replies, 2 voices, and was last updated 8 years, 2 months ago ago by Rose Tyler

Froukjekamsma

Participant

September 10, 2017 at 10:38

Hi there,

The backend editor of “Visual Composer” doesn’t load its content anymore. Can you please let me know what I should do to fix this?

Also the product slider doesn’t show the most recent products anymore. Not sure if this is related to the Visual Composer issue?

Best,
Froukje

Please, contact administrator
for this information.

#172028 Copied Theme version: 2.7.1 WooCommerce version: 3.1.2

9 Answers

Rose Tyler

Support staff

September 11, 2017 at 08:07

Hello,

You need to use appropriate woocommerce and theme versions http://prntscr.com/gi5s1b so please update theme to latest version
https://www.8theme.com/demo/docs/legenda/#!/installation_upgrade
Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/legenda/ to avoid problems with old files.
Don’t forget to create backup of your files and database before starting update process!
You need to enter your purchase code to activate our new theme version and skip Setup Wizard.
Also, update all required plugins https://www.8theme.com/download-plugins/

Regards

#172057 Copied

Froukjekamsma

Participant

September 19, 2017 at 08:32

Hi,

We updated both WooCommerce and the theme, but the issue with Visual Composer still occurs.

Can you please help us out? We just switched back to the old theme for now, but we can easily switch back to the updated version within wordpress.

Best,
Sophia

Please, contact administrator
for this information.

#172785 Copied

Rose Tyler

Support staff

September 19, 2017 at 08:52

Also, you need update all required plugins https://www.8theme.com/download-plugins/
To update free plugins just click on update link from your Dashboard (Plugins > Installed Plugins).
To update premium plugins, connect to your server using FTP. Copy extracted plugins folders into wp-content/plugins/ .

Regards

#172789 Copied

Froukjekamsma

Participant

September 20, 2017 at 09:24

Hi,

Thank you for your support.

We updated the plugin and Visual Composer is working again!

The VC element by EightTheme to show products in a slider just stopped working. Although we add the slider several times, it doesn’t show up. Could you help me out with this?

#172961 Copied

Rose Tyler

Support staff

September 20, 2017 at 09:58

Hello,

Please activate on your site the latest theme version and update store DB http://prntscr.com/gndyc3

Regards

#172973 Copied

Froukjekamsma

Participant

September 20, 2017 at 10:44

Thank you, both are updated now.

The product slides still doesn’t show though. Any other ideas? 🙂

#172988 Copied

Rose Tyler

Support staff

September 20, 2017 at 12:23

Please check now.

Regards

#172998 Copied

Froukjekamsma

Participant

September 21, 2017 at 02:03

Thank you for all the support, works perfectly fine now!

#173047 Copied

Rose Tyler

Support staff

September 21, 2017 at 08:27

You’re welcome!

Regards

#173060 Copied
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