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Topic: visual composer and chat

Tagged: Chat

Fanny17

Participant

December 31, 2015 3:15 am

Hello Eva… Happy new year!
My chat is functioning … except when people want to chat they recieve a message that says: you are not logging… I have never been able to see anyone logged except myself. What can be the problem?
Also… I am not able to use visual composer to fix the pages… again… don’t know what the problem is…
I already updated the plugins (checked the forum for solutions)… nothing has changed.
Site URL: hidden

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Fanny17

Participant

December 31, 2015 5:49 pm

Hello Eva… I fixed the visual composer (uninstalling and reinstalling the ess.grid plugin…) but the users can not connect through the chat yet.
I received the messages without problems but I am not able to see any users except myself in the chat console and when people try to chat they receive the message: You are not log in.
Please advice as chat is VERY important in our business!
HAPPY NEW YEAR!

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Eva Kemp

Support staff

January 4, 2016 9:56 am

Hello,

Thank you for congratulations and Happy New Year to you too!

Please provide us with FTP and wp-admin panel credentials in Private Content.

Regards,
Eva Kemp.

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Boutik

Participant

March 7, 2016 2:30 pm

Hi Eva,

I have the same problem with the Chat, the users want to chat they recieve a message that says: you are not logging… I have never been able to see anyone logged except myself. What can be the problem?

Also, the newsletter subscription doesn´t seems to work correctly, I don´t know why.

Thanks.
Site URL: hidden
Theme version: 2.5.2
WooCommerce version: 2.5.3

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Jack Richardson

Support staff

March 8, 2016 11:09 am

Hello @boutik,

Please provide us with FTP and WP Dashboard credentials in private content.
Also describe newsletter issue with more details.

Best regards,
Jack Richardson.

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Boutik

Participant

March 8, 2016 6:05 pm

Hi,

i send you in the private content the FTP and WP credentials.
About the newsletter issue, I solve the problem.
Site URL: hidden
Theme version: 2.5.2
WooCommerce version: 2.5.3

Content is visible for topic creator and
support staff only.

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Jack Richardson

Support staff

March 9, 2016 2:29 pm

Hello @boutik,

Please update Screets Chat plugin to the latest version https://www.8theme.com/download-plugins/ and check it after that.

Best regards,
Jack Richardson.

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Boutik

Participant

March 9, 2016 4:59 pm

Hi,

I install the new version but i have some problem to obtain the App URL, can you help me please?

Thanks.
regards

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Eva Kemp

Support staff

March 10, 2016 9:33 am

Hello @boutik,

You need to create account at https://www.firebase.com/signup/ , please read the instruction here:
http://screets.org/apps/chatx/forums/d/102-chat-session-not-connecting

Regards,
Eva Kemp.

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