Return to previous page

Visual Composer Actication - by kotek001

This topic has 21 replies, 5 voices, and was last updated 9 years, 8 months ago ago by Eva Kemp

kotek001

Participant

August 11, 2014 at 10:12

I cant seem to activate visual composer.
Ive added my Envato user name: kotek001
My API key :
and item purchase code from the licence certificate, but it says invalid licence key
Thanks
Kamal

#12215 Copied

20 Answers

Eva Kemp

Support staff

August 11, 2014 at 10:17

Hello,

Please provide us with wp-admin panel and FTP credentials.

Regards,
Eva Kemp.

#12216 Copied

kotek001

Participant

August 11, 2014 at 14:04

credentials supplied

Please, contact administrator
for this information.

#12241 Copied

Eva Kemp

Support staff

August 11, 2014 at 15:01

Hello,

Are you entering the license key of the theme or VC plugin?
If you want to update VC to 4.3.2 version you have to buy license yourself or wait for our new theme release where it will be updated to the latest version.

Regards,
Eva Kemp.

#12250 Copied

kotek001

Participant

August 11, 2014 at 15:16

under Settings Visual Composer then Visual Composer Settings

fields are envato user name, api key and Visual Composer License Key

#12252 Copied

Eva Kemp

Support staff

August 11, 2014 at 15:26

Thank you for clarification.
Could you please specify what license key you’re entering?
Did you buy VC yourself (http://codecanyon.net/item/visual-composer-page-builder-for-wordpress/242431) or use the plugin implemented in our theme? If you’re using the one from our theme, then you don’t need to fill in the license key. Otherwise you have to buy it via the link I’ve provided.

Regards,
Eva Kemp.

#12257 Copied

carlatgallardo@gmail.com

Participant

August 11, 2014 at 18:10

I too have no idea how to update VC. I just updated my Legenda theme but VC doesn’t update and there is no option offered to update it. I am using the one within the theme. If i visit the VC settings it continues to ask for a VC license key.

#12300 Copied

Eva Kemp

Support staff

August 11, 2014 at 20:05

Hello @carlatgallardo@gmail.com,

Currently we have VC 4.3.1 version. If you wish we can help you to update VC plugin to this version. Please provide us with FTP and wp-admin panel credentials.

Regards,
Eva Kemp.

#12311 Copied

carlatgallardo@gmail.com

Participant

August 11, 2014 at 22:35

thank you. does this mean there will be no auto-update in the future? Do we reach out to support every time an update is required?

Please, contact administrator
for this information.

#12324 Copied

Robert Hall

Support staff

August 12, 2014 at 06:18

Hello,

Sorry, but FTP credentials are not correct. Please provide us with the correct ones.
If you have a new version of the Visual Composer then you can update it without our support.

Regards,
Robert Hall.

#12332 Copied

carlatgallardo@gmail.com

Participant

August 12, 2014 at 16:07

I wish I could update VC but mine came with Legenda. I did not buy the standalone.

Please, contact administrator
for this information.

#12374 Copied

Robert Hall

Support staff

August 12, 2014 at 16:33

To update Visual Composer I need access to /wp-content/plugins on FTP.

Regards,
Robert Hall.

#12378 Copied

carlatgallardo@gmail.com

Participant

August 12, 2014 at 16:42

sorry about that Robert. You can now login with the same credentials. I just changed the directory. Thank you for your assistance.

#12381 Copied

Robert Hall

Support staff

August 12, 2014 at 17:10

All done. You can check it.

Regards,
Robert Hall.

#12385 Copied

carlatgallardo@gmail.com

Participant

August 12, 2014 at 17:32

Thanks Robert, I don’t mean to be a bug but I was told there was a v4.3.2 but it’s now updated to 4.3.1. Also, I still haven’t received an explanation on why there is no “ADD SECTION” button that was used to add parallax images like the previous versions.

#12387 Copied

carlatgallardo@gmail.com

Participant

August 12, 2014 at 17:36

nevermind, it appears that someone just updated the documentation for the parallax section

#12388 Copied

Robert Hall

Support staff

August 12, 2014 at 17:39

If you want to update VC to 4.3.2 version you have to buy license yourself or wait for our new theme release where it will be updated to the latest version.

You can get parallax effect like at our demo. Read more here:
https://www.8theme.com/demo/docs/legenda/index.html#!/visual_composer

Regards,
Robert Hall.

#12389 Copied

rsn8

Participant

August 12, 2014 at 19:37

I too am having the same issue. Visual Composer is not working and I need to upgrade to latest version.

please help. ftp and admin login below in private content.

thanks…jay

Please, contact administrator
for this information.

#12397 Copied

Eva Kemp

Support staff

August 12, 2014 at 19:59

Hello @rsn8,

Currently we have Visual Composer version 4.3.1. We’ve updated it to this version for you. If you want to have the latest one – 4.3.2 – you have to buy the license yourself or wait for the next theme release where VC will be updated in there.

Regards,
Eva Kemp.

#12401 Copied

rsn8

Participant

August 12, 2014 at 20:03

OK. thanks. I already had 4.3.1 installed. I guess I’ll purchase VC as I can not do some of the edits I need to accomplish without them (i.e., static blocks and footers).

thanks…Jay

#12402 Copied
1 2

Viewing 20 results - 1 through 20 (of 21 total)