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Visual Composer 5.2.1 error - by Dan429212

This topic has 10 replies, 2 voices, and was last updated 6 years, 8 months ago ago by Rose Tyler

Dan429212

Participant

August 25, 2017 at 14:28

I updated the theme and all the plugins yesterday, everything seems to be ok except now when I edit a page the visual composer(5.2.1) has stopped working. Looking via Chrome its seems to the be the following error. I have tried to reinstall it, Disable all other plugins the error is still there.
Thanks

JQMIGRATE: Migrate is installed, version 1.4.1
backend.min.js:3 Uncaught TypeError: Cannot read property ‘vc_row’ of undefined
at n.createElement (backend.min.js:3)
at HTMLDivElement.dispatch (load-scripts.php:3)
at HTMLDivElement.r.handle (load-scripts.php:3)
backend.min.js:3 Uncaught TypeError: Cannot read property ‘vc_row’ of undefined
at n.createElement (backend.min.js:3)
at HTMLDivElement.dispatch (load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-draggable,jquery-ui-position,utils,jquery-u&load[]=i-sortable,farbtastic,jquery-ui-menu,wp-a11y,jquery-ui-autocomplete,plupload,jquery-ui-tabs,jquery-ui-slider,jquery-touch-punch,&load[]=iris,wp-color-picker&ver=8c5c728db4195ffbcc9e2461c44872ac:3)
at HTMLDivElement.r.handle (load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-draggable,jquery-ui-position,utils,jquery-u&load[]=i-sortable,farbtastic,jquery-ui-menu,wp-a11y,jquery-ui-autocomplete,plupload,jquery-ui-tabs,jquery-ui-slider,jquery-touch-punch,&load[]=iris,wp-color-picker&ver=8c5c728db4195ffbcc9e2461c44872ac:3)
createElement @ backend.min.js:3
dispatch @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-draggable,jquery-ui-position,utils,jquery-u&load[]=i-sortable,farbtastic,jquery-ui-menu,wp-a11y,jquery-ui-autocomplete,plupload,jquery-ui-tabs,jquery-ui-slider,jquery-touch-punch,&load[]=iris,wp-color-picker&ver=8c5c728db4195ffbcc9e2461c44872ac:3
r.handle @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-draggable,jquery-ui-position,utils,jquery-u&load[]=i-sortable,farbtastic,jquery-ui-menu,wp-a11y,jquery-ui-autocomplete,plupload,jquery-ui-tabs,jquery-ui-slider,jquery-touch-punch,&load[]=iris,wp-color-picker&ver=8c5c728db4195ffbcc9e2461c44872ac:3
backend.min.js:3 Uncaught TypeError: Cannot read property ‘vc_row’ of undefined
at n.createElement (backend.min.js:3)
at HTMLDivElement.dispatch (load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-draggable,jquery-ui-position,utils,jquery-u&load[]=i-sortable,farbtastic,jquery-ui-menu,wp-a11y,jquery-ui-autocomplete,plupload,jquery-ui-tabs,jquery-ui-slider,jquery-touch-punch,&load[]=iris,wp-color-picker&ver=8c5c728db4195ffbcc9e2461c44872ac:3)
at HTMLDivElement.r.handle (load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-draggable,jquery-ui-position,utils,jquery-u&load[]=i-sortable,farbtastic,jquery-ui-menu,wp-a11y,jquery-ui-autocomplete,plupload,jquery-ui-tabs,jquery-ui-slider,jquery-touch-punch,&load[]=iris,wp-color-picker&ver=8c5c728db4195ffbcc9e2461c44872ac:3)
createElement @ backend.min.js:3
dispatch @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-draggable,jquery-ui-position,utils,jquery-u&load[]=i-sortable,farbtastic,jquery-ui-menu,wp-a11y,jquery-ui-autocomplete,plupload,jquery-ui-tabs,jquery-ui-slider,jquery-touch-punch,&load[]=iris,wp-color-picker&ver=8c5c728db4195ffbcc9e2461c44872ac:3
r.handle @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-draggable,jquery-ui-position,utils,jquery-u&load[]=i-sortable,farbtastic,jquery-ui-menu,wp-a11y,jquery-ui-autocomplete,plupload,jquery-ui-tabs,jquery-ui-slider,jquery-touch-punch,&load[]=iris,wp-color-picker&ver=8c5c728db4195ffbcc9e2461c44872ac:3
backend.min.js:3 Uncaught TypeError: Cannot read property ‘vc_row’ of undefined
at n.createElement (backend.min.js:3)
at HTMLDivElement.dispatch (load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-draggable,jquery-ui-position,utils,jquery-u&load[]=i-sortable,farbtastic,jquery-ui-menu,wp-a11y,jquery-ui-autocomplete,plupload,jquery-ui-tabs,jquery-ui-slider,jquery-touch-punch,&load[]=iris,wp-color-picker&ver=8c5c728db4195ffbcc9e2461c44872ac:3)
at HTMLDivElement.r.handle (load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-draggable,jquery-ui-position,utils,jquery-u&load[]=i-sortable,farbtastic,jquery-ui-menu,wp-a11y,jquery-ui-autocomplete,plupload,jquery-ui-tabs,jquery-ui-slider,jquery-touch-punch,&load[]=iris,wp-color-picker&ver=8c5c728db4195ffbcc9e2461c44872ac:3)
createElement @ backend.min.js:3
dispatch @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-draggable,jquery-ui-position,utils,jquery-u&load[]=i-sortable,farbtastic,jquery-ui-menu,wp-a11y,jquery-ui-autocomplete,plupload,jquery-ui-tabs,jquery-ui-slider,jquery-touch-punch,&load[]=iris,wp-color-picker&ver=8c5c728db4195ffbcc9e2461c44872ac:3
r.handle @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-draggable,jquery-ui-position,utils,jquery-u&load[]=i-sortable,farbtastic,jquery-ui-menu,wp-a11y,jquery-ui-autocomplete,plupload,jquery-ui-tabs,jquery-ui-slider,jquery-touch-punch,&load[]=iris,wp-color-picker&ver=8c5c728db4195ffbcc9e2461c44872ac:3
backend.min.js:3 Uncaught TypeError: Cannot read property ‘vc_row’ of undefined
at n.createElement (backend.min.js:3)
at HTMLDivElement.dispatch (load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-draggable,jquery-ui-position,utils,jquery-u&load[]=i-sortable,farbtastic,jquery-ui-menu,wp-a11y,jquery-ui-autocomplete,plupload,jquery-ui-tabs,jquery-ui-slider,jquery-touch-punch,&load[]=iris,wp-color-picker&ver=8c5c728db4195ffbcc9e2461c44872ac:3)
at HTMLDivElement.r.handle (load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-draggable,jquery-ui-position,utils,jquery-u&load[]=i-sortable,farbtastic,jquery-ui-menu,wp-a11y,jquery-ui-autocomplete,plupload,jquery-ui-tabs,jquery-ui-slider,jquery-touch-punch,&load[]=iris,wp-color-picker&ver=8c5c728db4195ffbcc9e2461c44872ac:3)

Please, contact administrator
for this information.

#170840 Copied Theme version: 3.1 WooCommerce version: 3.1.2

9 Answers

Rose Tyler

Support staff

August 25, 2017 at 15:16

Hello,

Could you please provide wp-admin access in Private Content?

Regards

#170844 Copied

Dan429212

Participant

August 25, 2017 at 15:37

Thank you Rose.
See private content

Please, contact administrator
for this information.

#170845 Copied

Rose Tyler

Support staff

August 25, 2017 at 15:46

I’ve tried to edit About us page via backend and frontend editor of VC in Chrome and don’t face the issue.
Please help me recreate the issue.

Regards

#170847 Copied

Dan429212

Participant

August 25, 2017 at 15:50

Hi Rose,

I just went into the page too and was still there. See PM

Please, contact administrator
for this information.

#170849 Copied

Rose Tyler

Support staff

August 25, 2017 at 15:54

What exactly page do you try to edit? May you try another browser?
I’ve create “test page” and add image and text block without problem.

Regards

#170851 Copied

Dan429212

Participant

August 25, 2017 at 15:59

Before contacting you i tried both, IE and Chrome with different Users the same issue. The problem is on all pages i have tried, i just tried the about us page after you did.

Please, contact administrator
for this information.

#170852 Copied

Rose Tyler

Support staff

August 25, 2017 at 16:21

Sorry, but unfortunately I can’t recreate the problem.
Please clear all cache on server, site, browser.
Do you face the problem when Storefront theme is activated?

Regards

#170856 Copied

Dan429212

Participant

August 30, 2017 at 11:02

Hi Rose,
I have Reset all the Cache’s and its seems to work now.
Thank you for your help with this.
Keep up the great support
Dan

#171115 Copied

Rose Tyler

Support staff

August 30, 2017 at 12:02

Hello,

You’re welcome!

Regards

#171119 Copied
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