• 

  faf

  Participant

  September 13, 2016 at 23:06

  Hello,
  suddenly on my site: visual composer 4.12.1, revolution slider, drop-down menu and parallax don’t work…

  last days I updated visual composer from 4.12 to 4.12.1 and now the theme doesn’t work properly

  I tried to downgrade visual composer from 4.12.1 to 4.12, but the theme anyway doesn’t work…

  So I installed again 4.12.1 version.

  Best regards

  Please, contact administrator
  for this information.

  #139632 Copied Theme version: Legenda 3.0
  5 Answers
  

  Eva Kemp

  Participant

  September 14, 2016 at 08:08

  Hello,

  As I see VC editor is working properly. Please clarify what problem you have with it.
  As for drop-down menu, some plugin is causing the issue.
  Disable them one by one to find it out.

  Regards,
  Eva Kemp.

  #139645 Copied
  

  faf

  Participant

  September 14, 2016 at 09:31

  Hello Eva,

  I disabled the plugins one by one. The issue is caused by W3 Total Cache plugin.
  When it enabled, the drop-down menu doesn’t work, parallax picture in home page doesn’t appears, and the post grid in the page (Media>Discography) don’t work.

  How may I do?

  Regards

  faf

  #139658 Copied
  

  Eva Kemp

  Participant

  September 14, 2016 at 12:24

  Hello,

  There is Internal Server Error for “cache” folder where content is loading when the plugin is enabled http://storage9.static.itmages.com/i/16/0914/h_1473852235_6733921_f83039a00b.png .
  You need contact your hosting provider support regarding this error.

  Regards,
  Eva Kemp.

  #139682 Copied
  

  faf

  Participant

  September 14, 2016 at 13:01

  Thanks for the quick reply Eva. I’ll ask to my hosting provider.

  Regards,

  Faf

  #139688 Copied
  

  Eva Kemp

  Participant

  September 14, 2016 at 13:56

  Hello,

  You’re welcome.

  Regards,
  Eva Kemp.

  #139698 Copied
• Viewing 6 results - 1 through 6 (of 6 total)