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Visual Composer 4.11.2 not working - by thesicilian

This topic has 23 replies, 4 voices, and was last updated 9 years, 7 months ago ago by Eva Kemp

thesicilian

Participant

May 4, 2016 at 12:10

Hi,

I just updated: wordpress, woocommerce, visual composer, VC add ons and master slider.

Now visual composer will not working:

– on a new page it will not allow me to create a row and add any elements.

– on a current page, the page elements does not show, but I can edit a page, if I click classic mode, I can edit the content.

I’ve read the forums and it seems people are having the problems, until they update. But in my case still not working,.

#123973 Copied Theme version: 2.6 WooCommerce version: 2.5.5

22 Answers

Eva Kemp

Participant

May 4, 2016 at 12:16

Hello,

Please provide FTP and WP admin credentials in Private Content.

Regards,
Eva Kemp.

#123978 Copied

thesicilian

Participant

May 4, 2016 at 12:33

Wow, that was a super quick reply.

Please, contact administrator
for this information.

#123981 Copied

Eva Kemp

Participant

May 4, 2016 at 13:03

Hello,

As I see VC editor is working fine http://storage8.static.itmages.com/i/16/0504/h_1462363343_6828623_ca731aac48.jpeg .
Please try to check in another browser.

Regards,
Eva Kemp.

#123985 Copied

thesicilian

Participant

May 5, 2016 at 02:49

Thanks Eva, Firefox seems to be the issue after the upgrade. Thanks heaps!

#124079 Copied

Telepuzik

Participant

May 5, 2016 at 07:39

Hello Eva,

have same issue… After update VC to 4.11.2 it is not loading in FrontEnd editor… Can you please check what is wrong?

Please, contact administrator
for this information.

#124090 Copied

Eva Kemp

Participant

May 5, 2016 at 10:35

Hello @Telepuzik,

Frontend editor is working fine http://storage5.static.itmages.com/i/16/0505/h_1462440890_6077667_3dd5a831ed.jpeg .
Please check in another browser.

Regards,
Eva Kemp.

#124125 Copied

dm-itsolutions

Participant

May 5, 2016 at 12:05

hi,

on my new site as well a problem, i didnt see the backend editor and when i try to modify the static blocks or i try to add a new on i cant use the visual composer

Please, contact administrator
for this information.

#124152 Copied

Eva Kemp

Participant

May 5, 2016 at 12:25

Hello @dm-itsolutions,

There is additional authorization on your site. Please give us access to it and provide FTP credentials too.

Regards,
Eva Kemp.

#124161 Copied

dm-itsolutions

Participant

May 5, 2016 at 12:30

Additional access??? everything is off just user and password… can you send a picture what you mean?!

Please, contact administrator
for this information.

#124162 Copied

dm-itsolutions

Participant

May 5, 2016 at 12:49

Thats strange,,, when i try to open one site a few times in a new tab most of the time one tab with the side is working with visual composer….

#124168 Copied

Eva Kemp

Participant

May 5, 2016 at 12:54

Hello @dm-itsolutions,

Here is the screenshot of additional authorization window http://storage7.static.itmages.com/i/16/0505/h_1462449234_6594947_d2b1824b98.jpeg .

Regards,
Eva Kemp.

#124169 Copied

dm-itsolutions

Participant

May 5, 2016 at 13:00

do you try to connect to the apache? i have just access to the wordpress installation because im not the hoster the hoster is a company!

#124173 Copied

Eva Kemp

Participant

May 5, 2016 at 13:13

Hello @dm-itsolutions,

I’m getting that window when trying to enter WP admin panel.
Please contact your hosting provider regarding this issue.

Regards,
Eva Kemp.

#124178 Copied

dm-itsolutions

Participant

May 5, 2016 at 13:29

so again pls try

Please, contact administrator
for this information.

#124183 Copied

Eva Kemp

Participant

May 5, 2016 at 17:19

Hello @dm-itsolutions,

And again there is authorization window when trying to open wp-admin panel http://storage1.static.itmages.com/i/16/0505/h_1462465120_5693411_9386b9f651.jpeg .

Regards,
Eva Kemp.

#124209 Copied

dm-itsolutions

Participant

May 5, 2016 at 18:21

and you cant login with the login data i gave you?

#124232 Copied

Eva Kemp

Participant

May 5, 2016 at 18:23

Hello @dm-itsolutions,

Yes, those credentials aren’t suitable for additional authorization form.

Regards,
Eva Kemp.

#124235 Copied

dm-itsolutions

Participant

May 5, 2016 at 18:25

ok, is there another possibility to connect to wordpress?

#124236 Copied

dm-itsolutions

Participant

May 5, 2016 at 18:28

pls see private content

Please, contact administrator
for this information.

#124238 Copied

Eva Kemp

Participant

May 5, 2016 at 19:04

Hello @dm-itsolutions,

Those credentials were correct. Thank you.
There is error on your site:
Fatal error: Allowed memory size of 98566144 bytes exhausted (tried to allocate 32 bytes)
which causes issue with VC editor.
Contact your hosting provider support and ask them to increase memory_limit value.

Regards,
Eva Kemp.

#124257 Copied

dm-itsolutions

Participant

May 5, 2016 at 19:04

a few mins ago i have tried to add the php.ini with the code

php_value memory_limit 128M

because i have activate the debug modus and i have seen the same error message so thats the reason…

thanks i will contact my hosting provider, and in the time i will deactivate all plugins wich i dont use… than its working 🙂

#124258 Copied

Eva Kemp

Participant

May 5, 2016 at 19:29

Hello @dm-itsolutions,

You’re welcome.

Regards,
Eva Kemp.

#124268 Copied
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