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Visual Composer - by letsdesignit - on WordPress WooCommerce support

This topic has 15 replies, 3 voices, and was last updated 7 years, 12 months ago ago by Eva Kemp

letsdesignit

Participant

April 23, 2016 at 15:10

I can not get Visual Composer to Work! I am aware that Visual Composer plugin needs updating, which i have done numerous times. I have deactivated and deleted plugin, and then reinstalled the latest up-to-date version you have in your downloads. I have also gone onto the FTP and removed and updated the JS_Composer plugin But it is still not working.

I have cleared my Chache, i have gone onto different browsers and it just does not appear to work. Can someone please look into the back-end of my site to see why it is still not working?

Please, contact administrator
for this information.

#122626 Copied Theme version: 2.6 WooCommerce version: 2.55

14 Answers

letsdesignit

Participant

April 24, 2016 at 05:22

Why are other people getting replies to there queries, and i have had nothing. I really need help, asi cant work on alot of the website. I submitted my help over 5 hours ago. i get that there is a 24hr turnaround time, but what i don’t get is why others are getting responses to there initial inquiry and i haven’t heard anything from mine.

#122637 Copied

Telepuzik

Participant

April 24, 2016 at 05:55

Same issues…
That what I get from WPBakery team:

Hello, it seems you are using old elements of Visual Composer which has been substituted with the new alternatives. It is recommended to change old elements to new ones and stick to those new elements in future design process.

Is there any solution?
Not update VC plugin until you update elements for new VC? Something else?

#122641 Copied

letsdesignit

Participant

April 24, 2016 at 06:00

Yeah i am just not sure… I have updated it through wordpress and manually through FTP from the link that EightTheme give us, but it still does not work. So i have gone and purchased a Visual Composer License and uploaded again and it is still not working.

So i have tried troubleshooting, by deactivating all my plugins and activating them one by one to see if one of the plugins are conflicting with VC, but it is still not working.

I have cleared my cache and cookies so many times, and tried different browsers and computers.

There is just something else that is not making VC working on this theme. I have updated it on other themes in the last couple of days and it is working…

#122642 Copied

Telepuzik

Participant

April 24, 2016 at 06:04

Looks like WPBakery changed name of elements which 8theme using in demo content… I am working on some troubleshooting as well and will let you know… if there any solution.
From another side it is good that we are not along with this issue.
Hope – support team will READ this topic and will provide some solution.

Cheers!

#122643 Copied

Telepuzik

Participant

April 24, 2016 at 06:12

Ok. Rolled back to Version 4.10 VC and looks like it fix all issues.
Here is the plan: keep using v 4.10 until 8theme update their theme( and elements name to latest one) but then if they update elements to meet latest VC, all previous users who using OLD theme will scream that after theme update their websites not working properly.

I think they should create some script which will rename all elements? files? etc.?

Let me know if you need VC v4.10 will send it to you.

#122644 Copied

letsdesignit

Participant

April 24, 2016 at 06:23

Ok great yes please, that could be an option for now so i can actually work on this website properly, instead of spending days troubleshooting…

Still hope support get back to us though??

#122645 Copied

Telepuzik

Participant

April 24, 2016 at 06:28

Oh still have issues, even with old version… Just wait a moment- I will test something else 🙂

Will give you my email in PM 🙂

#122646 Copied

Telepuzik

Participant

April 24, 2016 at 06:30

no PM in this forum…
Admin: please delete this message after a while 😉

Please, contact administrator
for this information.

#122647 Copied

Telepuzik

Participant

April 24, 2016 at 07:56

So what I found, that if I using WP v4.5 it is not working properly. Installed WP v4.4.2 with old VC and everything start working – created few pages already with VC and no problems.
I would suggest do not update WP to 4.5 until they fix issues … Let me know if you have any questions.

Cheers,
Telepuzik

#122649 Copied

letsdesignit

Participant

April 24, 2016 at 08:02

Thank you very much, appreciate the speedy help!

#122650 Copied

Telepuzik

Participant

April 24, 2016 at 08:06

Hey no problem… I need to finish this website by Monday too and why do not help someone else 🙂
Keep in touch ^^^ via my email, send me email if you have question- maybe I already have a solution 😉
Looks like we are in same time-zone as well

#122651 Copied

Eva Kemp

Support staff

April 25, 2016 at 08:21

Hello dear customers,

Are your issues resolved now?

Regards,
Eva Kemp.

#122704 Copied

letsdesignit

Participant

April 25, 2016 at 08:28

Yes this is currently working. Although i did receive this response from Wp bakery Support:
The issue is because there is a Visual Composer related code present in your theme added by the theme author. You will have to get rid of it. I would advise you to do so with the help of theme author, otherwise you might loose the extra elements added by him. Once this is done, you can install the standalone plugin and it will work fine. Kindly check.
Thank you,

Although my theme and VC are currently working.

#122708 Copied

Eva Kemp

Support staff

April 25, 2016 at 09:09

Hello @letsdesignit,

You don’t need to remove theme code if VC editor is working fine now.
Let us know if further assistance is required.

Regards,
Eva Kemp.

#122728 Copied
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