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Vimeo showing url instead of embedding video

This topic has 6 replies, 2 voices, and was last updated 4 years, 8 months ago ago by Olga Barlow

Tyler

Participant

July 26, 2019 at 03:48

Vimeo videos only show the URL when using the video component and not the video player. I’ve tried multiple urls from other people’s sites as well as my own and none work. I’ve included it as both the “https://player.vimeo.com/video/…” version as well as “https://vimeo.com/…” and neither work. I have the same video embedded on a static site that lives on the same domain so it’s not my hosting blocking Vimeo or anything like that either.

Youtube works fine but I don’t want to use Youtube.

#217765 Copied Theme version: 5 WooCommerce version: 5.2.2

5 Answers

Olga Barlow

Support staff

July 26, 2019 at 10:18

Hello,

We can’t check your site because of password protection. Please, provide us link to page where you use Vimeo and temporary Dashboard access to your site. We’ll check and help you.

Regards

#217774 Copied

Tyler

Participant

July 26, 2019 at 16:20

Sorry about that…

Please contact administrator
for this information.

#217803 Copied

Olga Barlow

Support staff

July 26, 2019 at 19:00

Hello,

Could you, please, grant our user access to plugins and themes? I suppose one of your plugins cause the issue.

Regards

#217812 Copied

Tyler

Participant

July 26, 2019 at 19:26

That user is now admin role

#217819 Copied

Olga Barlow

Support staff

July 29, 2019 at 09:02

Hello,

Try to update PHP and MySQL to recommended versions http://prntscr.com/old5vk
It could be the reason of your problem. Because the video element does not work even with the default WP theme on your site, so we are sure that problem is not related to our theme

Regards

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