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“View More” Link Not Appearing in Product Filters on Category Pages

This topic has 9 replies, 2 voices, and was last updated 5 months ago ago by Regis

Regis

Participant

July 8, 2025 at 12:01

Hello 8Theme support,

I’m encountering an issue with the product filters on category pages — for example:
/produits/boutons

I’ve configured the filters to display only 7 terms per product attribute, with the “View X more” link enabled to reveal the remaining terms.

However, on the front end, I can only see the first 7 terms, and the “View more” link doesn’t appear at all.

I’ve tested different settings: when I disable the “View more” option, all terms do show up — but I’d like to limit the number of visible terms initially, as I have many filters and want to keep the layout clean.

Could you please help me resolve this issue?

Thank you in advance!

Best regards,
Regis

Please, contact administrator
for this information.

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8 Answers

Andrew Mitchell

Support staff

July 8, 2025 at 16:11

Hello, Regis,

Thank you for providing the access credentials. Unfortunately, the access you have shared appears to be for a regular user account. In order to proceed, we also require FTP access.

Best regards,
8Theme Team

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Regis

Participant

July 8, 2025 at 16:20

Hello,

Thank you for your reply.

I’ve just added the FTP access credentials in the Private Content area as requested.
Please let me know once you’ve had a chance to check.

Best regards,
Regis

Please contact administrator
for this information.

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Andrew Mitchell

Support staff

July 9, 2025 at 09:20

Hello, Regis,

Thank you for providing access. We have resolved the issue—please check and confirm on your end. The fix will also be included in the next theme update.

Best regards,
8Theme Team

#449338 Copied

Regis

Participant

July 9, 2025 at 09:52

Hello,

Thank you for your work, but unfortunately the issue still isn’t resolved on my end.

I still see a maximum of 7 terms per attribute filter in the filter panel on category pages — the “Show More” link does not appear.

I tested again with the settings in XStore > Shop Page Filters.
– When I disable the Toggle_show_more_filters option, I can see all attribute terms (as shown in the attached screenshot).
– But when I enable this option, only 7 terms are displayed (as expected), but the “Show More” link still doesn’t appear (see second screenshot).

Could you please take another look?

Best regards,
Regis

Files is visible for topic creator and
support staff only.

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Andrew Mitchell

Support staff

July 9, 2025 at 09:57

Dear, Regis,

Kindly clear your browser cache, as everything is functioning correctly on our end. For more details, please refer to the attached video.

Best regards,
The 8Theme Team

Files is visible for topic creator and
support staff only.

#449347 Copied

Regis

Participant

July 9, 2025 at 10:05

Hello,

My mistake — after clearing the browser cache, everything is working perfectly again.
Thank you for your help.

One last question though:
What about my customers’ browsers? I obviously can’t ask them to clear their cache manually.
Will the cached scripts be automatically refreshed for them with the next XStore theme update, or is there something I should do on my end to ensure they get the latest version?

Best regards,
Regis

#449350 Copied

Andrew Mitchell

Support staff

July 9, 2025 at 10:21

As far as we can see, you are using WP Rocket cache. Please note that after performing an update, it is essential to clear the cache. Additionally, if you are using a CDN, its cache should also be cleared.

Regarding the cache stored on the user’s side, it is typically retained for a few days and then automatically cleared.

Best regards,
The 8Theme Team

#449353 Copied

Regis

Participant

July 9, 2025 at 10:23

Thanks for the support! My topic ““View More” Link Not Appearing in Product Filters on Category Pages” has been successfully resolved.

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The issue related to '‘“View More” Link Not Appearing in Product Filters on Category Pages’' has been successfully resolved, and the topic is now closed for further responses

“View More” Link Not Appearing in Product Filters on Category Pages

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