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Video light box not working on mobile version

This topic has 5 replies, 3 voices, and was last updated 2 years, 2 months ago ago by aboulwafiissam

aboulwafiissam

Participant

February 8, 2022 at 22:27

Hello
i am facing an issue with the lightbox of video on mobile version it’s not working , but when i try to edit the page using elementor and see if it works inside the editor, it does , but it does not work outside the editor.

#316623 Copied Theme version: 8.1

4 Answers

Rose Tyler

Support staff

February 9, 2022 at 08:11

Hello,

Provide page URL and screenshot of the mentioned lightbox element, please.
Check our demo – https://xstore.8theme.com/elementor/demos/headphone/ Does video https://prnt.sc/26rux8o work on your mobile device? What browser do you use?

Regards

#316638 Copied

aboulwafiissam

Participant

February 9, 2022 at 11:26

Hello
test url : http://xiaomistore.ma/test-description-page/
it does work on desktop but not on the mobile version , i did test on chrome and firefox , same reuslts.
screen shots:
https://prnt.sc/26rztqv
when am inside the editor it does work but when i publish it doesn’t : https://prnt.sc/26rzu93

https://prnt.sc/26rzv8u

sometimes the lightbox shows but it shows at the end of the page and out of focus as seen on this screenshot : https://prnt.sc/26rzvuy

#316651 Copied

Olga Barlow

Support staff

February 9, 2022 at 16:41

Hello,

Go to Theme Options > Speed Optimization > disable option “Disable Elementor Dialog Js”.
Check the video after that.

Regards

#316678 Copied

aboulwafiissam

Participant

February 9, 2022 at 23:27

all good now thanks

#316730 Copied
Tagged: best selling, lightbox, mobile, not working, themes, video, woocommerce
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Video light box not working on mobile version

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