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Video background really dark - by CIDesign_Media

This topic has 2 replies, 2 voices, and was last updated 7 years, 1 months ago ago by Eva Kemp

  • Avatar: CIDesign_Media
    CIDesign_Media
    Participant
    February 27, 2017 at 22:29

    Hi,

    This is a strange issue because the problem is only occurring on my clients side. I have a video background row with no overlay (link to page: https://jackspremium.com/) and it looks fine on my end, see here: http://prnt.sc/ee5sqt. However, my client is telling me that the video is so dark he can barely see it, please see his screenshot: https://jackspremium.com/wp-content/uploads/2017/02/unnamed.jpg

    I am working on getting his environment details right now, I was just wondering if you knew what might be causing the problem. I appreciate your help!

    Please, contact administrator
    for this information.
    #155913 Copied Theme version: 2.9 WooCommerce version: 2.6.14
    1 Answer
    Avatar: Eva
    Eva Kemp
    Support staff
    February 28, 2017 at 11:13

    Hello,

    I see the video properly too.
    What OS and browser is your client using?
    Does the issue persist if he check in different browser with the same OS?

    Regards,
    Eva Kemp.

    #155928 Copied
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