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Very slow loading - by Dareius - on WordPress WooCommerce support

This topic has 14 replies, 4 voices, and was last updated 4 years, 4 months ago ago by Olga Barlow

Dareius

Participant

July 23, 2021 at 17:07

Hello,
I’ve 2 problem with my website.
Slider Revolution in homepage dont load at the perfect size, but if reload the page the size is perfect.
Second problem, the page category is very slow to load.
Please help.

Please, contact administrator
for this information.

#295689 Copied Theme version: 8.0.1 WooCommerce version: last

13 Answers

Rose Tyler

Support staff

July 25, 2021 at 09:25

Hello,

1) Could you provide temporary wp-admin access?
2) Could you record a video?

Regards

#295886 Copied

Dareius

Participant

July 28, 2021 at 09:42

Sure. In che private content area….

Please contact administrator
for this information.

#296454 Copied

Bas Kling

Participant

July 28, 2021 at 09:49

I (sometimes, not always) have the same issue with revolution slider not displaying the correct size, but on reload, it seems fine. Please share the fix, when available 😉

#296458 Copied

Olga Barlow

Participant

July 28, 2021 at 10:28

Hello,

Slider Revolution in homepage dont load at the perfect size, but if reload the page the size is perfect.

Use Stretch row instead of the stretch row and content for the row where you use full-width slider https://prnt.sc/1h06cyb

Second problem, the page category is very slow to load.

1) Optimize images and use correct type, for example, compare the size of the image from your site in png and jpg, before and after optimization https://prnt.sc/1h09q6s
Read this post and follow the instructions https://www.wpbeginner.com/beginners-guide/speed-wordpress-save-images-optimized-web/
2) Use cache plugin. I have enabled the W3 total cache but you can also try NitroPack plugin. Compare results of your site
before https://gtmetrix.com/reports/stampaidea.com/dvxLT2AZ/
after https://gtmetrix.com/reports/stampaidea.com/WLpgFYix/
3) Disable all the plugins that you don’t really use because every additional plugin calls scripts and styles and slows down the page speed.
4) Use CDN

Regards

#296475 Copied

Dareius

Participant

July 28, 2021 at 12:59

Thanks for the reply. Before installing your theme I had another theme with the same plugins, same photos and same server and the site was super fast. I read in the forum that you recommended using W3 for caching, but it doesn’t solve the problem. The problem is your theme. Is there no way to optimize it? Thus it is unusable for customers.

#296523 Copied

Dareius

Participant

July 28, 2021 at 14:05

Sorry, your theme is not for me.
Please refound me.

#296532 Copied

Bas Kling

Participant

July 28, 2021 at 14:24

Hi Dareius,

thought I’d share my experience with you.
I’ve loaded your website a few minutes ago. I’m based in a little town along the coast of Holland, western Europe.
I have to say, your website, pretty much loads INSTANTLY. Of course I don’t know where you are browsing from, nor did I check where the site is hosted, but from a user experience standpoint, your site performs incredibly good.

Cheers,
Bas

#296539 Copied

Dareius

Participant

July 29, 2021 at 08:41

Hello,
You have see another template not your. I’ve changed.
Please, refound me. I’ve dismiss license and theme.

#296646 Copied

Olga Barlow

Participant

July 29, 2021 at 16:25

Hello, @Dareius

You can submit refund request here https://themeforest.net/refund_requests/new

Regards

#296775 Copied

Olga Barlow

Participant

July 29, 2021 at 16:34

Hello,

Besides, if you compare speed test results of your site:
with our theme B 83/92 fully loading time – 3.8s https://gtmetrix.com/reports/stampaidea.com/WLpgFYix/
with new theme that you use – A 93/87 but fully loading time 7.4s https://gtmetrix.com/reports/stampaidea.com/nnu6r73i/
So, don’t blame that our theme is slow.

Regards

#296778 Copied

Dareius

Participant

August 1, 2021 at 11:20

I’m sorry, but my reference site is not GTMETRIX but Google Page Speed and the results are very different.

#297222 Copied

Bas Kling

Participant

August 1, 2021 at 13:27

https://gtmetrix.com/blog/why-is-my-gtmetrix-performance-score-different-from-pagespeed-insights-webpagetest-and-web-dev/

I’m sorry, but you should do your homework before bashing people who go out of their way trying to help you.

And please note: I’m NOT an Xstore employee, just a (happy) customer who’s dealt with my share of issues developing our website, learning on the go, with the help of these folk (one of the reasons we chose Xstore is because of their optimized-for-performance template while leveraging all of the functionalities needed to run an e-commerce platform)…

#297234 Copied

Olga Barlow

Participant

August 2, 2021 at 11:29

Hello, @Dareius

We gave you refund.

Regards

#297307 Copied
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