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  Shapepress

  Participant

  June 27, 2017 at 10:53

  Dear Support,

  we have an issue with the VC Product “widget”. If we set the products property to bestsellings some items are displayed but they are definitly not the bestsellings. The full page content looks like the following:

  [vc_row][vc_column][etheme_products products="bestsellings" title="Bestselling Products" limit="15"][/vc_column][/vc_row]

  The products displayed does generally (or at least subjectivly) have a low total_sales meta value.

  Thank you for your support.

  Regards,
  Michael

  #166513 Copied Theme version: 3.2 WooCommerce version: 3.0.9
  8 Answers
  

  Laranz

  Participant

  June 29, 2017 at 11:17

  Hi,

  Can you pass us the Website login information for the website in the private content, so that we can check whats going wrong.

  Let us know,

  Thanks,
  laranz.

  #166646 Copied
  

  Shapepress

  Participant

  June 30, 2017 at 11:27

  Hi,

  thanks a lot.

  Please, contact administrator
  for this information.

  #166782 Copied
  

  Laranz

  Participant

  July 1, 2017 at 17:40

  Hi,

  Keep the login intact I forward this issue to our developers to take a look at the issue.

  Let us know,

  Thanks,
  laranz.

  #166860 Copied
  

  Olga Barlow

  Participant

  July 3, 2017 at 10:19

  Hello,

  We’ll fix it in next theme update. If you provide us with FTP access we’ll fix it for you now.

  Regards

  #166909 Copied
  

  Shapepress

  Participant

  July 3, 2017 at 11:34

  Thanks a lot,

  that would be great if you could fix that. The credentials for FTP are in the private content section.
  Just as a note: Finally the product-widget (with bestsellings option) will be used on the front page – the dummy page is ment for testing purposes only. (Of course we can change that on the frontpage ourselfs if the widget is fixed in general.)

  Regards

  Please, contact administrator
  for this information.

  #166912 Copied
  

  Rose Tyler

  Support staff

  July 4, 2017 at 15:39

  Hello,

  Please check now.

  Regards

  #167036 Copied
  

  Shapepress

  Participant

  July 4, 2017 at 17:53

  Hello,

  thank you very much, now it works like a charm.

  Regards

  #167057 Copied
  

  Rose Tyler

  Support staff

  July 5, 2017 at 09:56

  Hello,

  You’re welcome!

  Regards

  #167107 Copied
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