VC issue after the WP update - by insider

This topic has 25 replies, 3 voices, and was last updated 5 years, 1 month ago ago by Rose Tyler

  • Avatar: insider
    insider
    Participant
    January 14, 2019 at 10:13

    Hello got a problem after the last Wp update can not edit the page with the WP page builder
    Updated the theme. No result. The WP page builder is not the latest version. (from the theme package). Experiencing this issue with the only one page – Home. Other pages – no problem. When trying to edit the page with the VC getting this http://prntscr.com/m6wg36
    Thanks.

    24 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 14, 2019 at 10:47

    Hello,

    Please update WPBakery Page builder (formerly Visual Composer) and Massive Addons for WPBakery page builder plugins – https://xstore.helpscoutdocs.com/article/37-plugins-update

    Try to disable Massive Addons plugin, if this solves the problem, it is a known issue of the Massive Addons plugin that caused by server limits https://codecanyon.net/item/massive-addons-for-visual-composer/14429839/comments?page=36&filter=all#comment_14143143 https://codecanyon.net/item/massive-addons-for-visual-composer/14429839/comments?filter=all&page=79#comment_18501820 You need to contact hosting provider and ask to increase the maximum body length value.

    Regards

    Avatar: insider
    insider
    Participant
    February 24, 2019 at 16:23

    Hi, still experiencing huge issues with the theme! When trying to edit this pagehttps://carhouse.fr/mini-project/ for ex. 1. It does not show up the sliders. Just stops on the 2-d one. 2. Disabled all the footers, copyrights etc – no way. What’s wrong?
    Thanks. If needed here are the credentials

    Thanks

    Please contact administrator
    for this information.
    Avatar: John Holden
    John Holden
    Support staff
    February 25, 2019 at 08:02

    Hi,

    You mean that when you edit via Front-end Editor and the slider doesn’t showing?

    Regards,

    Avatar: insider
    insider
    Participant
    February 25, 2019 at 08:53

    Hi, I mean when I’m editing a page from 4 revolution sliders, it’s showing only two of them. And I can not disable footers neither copyrights. Please check the page. Thanks

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 25, 2019 at 09:05

    Hello,

    1) I can see 3 sliders http://prntscr.com/mppo4a and all of them can be edited – http://prntscr.com/mppo9a Please describe in more details what exactly is wrong.
    2) Appearance > Widgets > http://prntscr.com/mppopi
    https://youtu.be/4SfPPuwPCVI

    Regards

    Avatar: insider
    insider
    Participant
    February 26, 2019 at 12:06

    Exactly everything seems to be working when editing but when you try to view the page you get this http://prnt.sc/mqahgx
    The 3d slider does not appear on the page. All the footers6 copyrights disabled when editing are still on the page.

    Avatar: insider
    insider
    Participant
    February 26, 2019 at 12:08
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 26, 2019 at 13:11

    You can delete this http://prntscr.com/mqbi2g and add code in custom css for page http://prntscr.com/mqbibn

    .content-page {
        padding-bottom: 0px;
    }

    Regards

    Avatar: insider
    insider
    Participant
    February 26, 2019 at 14:17

    It did not change anything
    http://prnt.sc/mqcl92
    http://prnt.sc/mqclqi

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 26, 2019 at 14:26

    Please provide URL of the page.
    On your home page, I can see that prefooter, footer and copyrights were disabled via [8theme] Layout options but this space http://prntscr.com/mqcpir is caused by https://prnt.sc/mqcpf7 = https://prnt.sc/mqbi2g and http://prntscr.com/mqcq4o
    To remove this padding http://prntscr.com/mqcq4o from all pages, you need to add this code http://prntscr.com/mqcr15 in Theme Options > Custom css.
    If you want to disable the footer on all pages, go to Appearance > Widgets > http://prntscr.com/mqcqni

    Regards

    Avatar: insider
    insider
    Participant
    February 26, 2019 at 14:28
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 26, 2019 at 14:32

    Disable prefooter and footer for this page only http://prntscr.com/mqctuv or globally in Appearance > Widgets > http://prntscr.com/mqcqni
    Add the code http://prntscr.com/mqcugb for the page https://prnt.sc/mqcuyb or globally in Theme Options > Custom css.

    Regards

    Avatar: insider
    insider
    Participant
    February 26, 2019 at 14:37

    Added the
    .content-page {
    padding-bottom: 0px;
    }
    To the theme options – no changes.
    http://prnt.sc/mqcxde
    http://prnt.sc/mqcxnd

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 26, 2019 at 14:40

    You added the code inside a media query https://prnt.sc/mqcyny

    Regards

    Avatar: insider
    insider
    Participant
    February 26, 2019 at 14:52

    I’d love to add it after but that’s what I get on my end at the very end of the media query http://prnt.sc/mqd6hd

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 26, 2019 at 15:00

    Sorry, but your problem is a bit unclear for me. You need to add the code here – http://prntscr.com/mqdb9e

    Regards

    Avatar: insider
    insider
    Participant
    February 26, 2019 at 15:04

    I can not get further than line 210. Have no idea why it can happen.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 26, 2019 at 15:21

    It is strange. I’ve added the code http://prntscr.com/mqdnzd Please clear cache and check the result.
    Try to edit the code via another browser.

    Regards

    Avatar: insider
    insider
    Participant
    February 26, 2019 at 15:44

    Thanks. The line disappeared but the page issue https://carhouse.fr/mini-project/ is still there.

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