VAT/tax not showing on checkout page….

This topic has 10 replies, 2 voices, and was last updated 1 hour, 36 minutes ago ago by Andrew Mitchell

  • Avatar: ziga32
    ziga32
    Participant
    February 24, 2026 at 18:14

    Here
    https://flamula.si/
    I have 22% vat set and it works ok, but no vat is shown on the checkout… Feels like there should be all prices
    price
    vat
    TOTAL

    or at least TOTAL (including VAT)

    but there si nothing, just total
    https://share.cleanshot.com/LTngqvk6

    All Woocommerce VAT settings are ok too.

    If I switch to default theme, tax is shown ok
    https://share.cleanshot.com/RjsWdvZd

    How do I get tax to show on checkout?

    9 Answers
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    February 25, 2026 at 12:25

    Hello, ziga32,

    Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    Avatar: ziga32
    ziga32
    Participant
    February 25, 2026 at 12:46

    thank you.

    Content is visible for topic creator and
    support staff only.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    February 25, 2026 at 16:50

    Currently we do not see a problem with the VAT and we see that it is not displayed in the same way with both our theme and the default one. Maybe we added those products to the cart, so provide us with a link to the same products that you added and we will check it again, Or maybe you need to choose a specific delivery area, if so, indicate that as well.

    Best Regards,
    8Theme’s Team

    Avatar: ziga32
    ziga32
    Participant
    February 25, 2026 at 17:35

    Xstore theme, no VAT:
    https://share.cleanshot.com/6GFkChtr

    Xstore disabled, VAT shown:
    https://share.cleanshot.com/lZqYtqjN

    I have other sites with xstore and it shows ok
    https://ergovision.si/
    https://share.cleanshot.com/TBvKwvXF

    https://nutraval.eu/
    https://share.cleanshot.com/GdjRnBd9

    But on some sites it does not.
    https://www.brlogarka.com/
    https://share.cleanshot.com/NMWj9cyL

    All sites have the same settings.

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    February 26, 2026 at 10:07

    Hello, ziga32,

    We attempted to resolve this issue through the admin panel; however, it appears that the problem lies within one of the theme files. Unfortunately, FTP access is currently inactive. Could you please provide us with the latest access details?

    Best regards,
    8Theme Team

    Avatar: ziga32
    ziga32
    Participant
    February 26, 2026 at 12:11

    I tried loging with the same ftp details and was able to login just fine. what exactly is the problem/error?

    Content is visible for topic creator and
    support staff only.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    February 26, 2026 at 15:32

    These accesses take us to an empty folder on the server

    Avatar: ziga32
    ziga32
    Participant
    February 26, 2026 at 15:39

    can you share your country or IP?
    Or I can install file manager on the site.

    Or you can try on my other site on another server with same problem, sending ftp details….
    https://zajcektrgovina.si/

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    support staff only.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    February 27, 2026 at 10:45

    Hello, ziga32

    unfortunately we do not have access to the admin panel for the new site that you uploaded, we will leave our IP addresses in private content, we also provide you with a custom code that you need to add to the functions.php of your child theme. It should add a tax to the Chicago page. This works for the site that you uploaded to us. Well, we have commented on this so far and also ask you to add this to the functions.php of the child theme that you uploaded to us before and please let us know if the result satisfies you.

    add_action( 'woocommerce_review_order_after_cart_contents', function() {
        echo '<tr class="custom-tax-row">
            <th>Brez DDV</th>
            <td>' . WC()->cart->get_subtotal() . '</td>
        </tr>';
    });

    Best Regards,
    8Theme’s Team

    Content is visible for topic creator and
    support staff only.
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