VAT and Static footer issue. - by egent - on WordPress WooCommerce support

This topic has 10 replies, 2 voices, and was last updated 8 years, 8 months ago ago by Eva Kemp

  • Avatar: egent
    egent
    Participant
    July 24, 2015 at 00:06

    Hi 8theme.

    As recommended should I repost my comment from themeforest one the forum.

    I have two issue with theme.

    1. WooCommerce will not display VAT tax at all. I have set all informations correctly in woocommerce but it’s still not working.

    2. I have copied the static footer from another theme on a sub-domain but it won’t be shown at footer.

    I have added an user for wordpress and added logininformations in private.

    Thanks

    Please, contact administrator
    for this information.
    9 Answers
    Avatar: Eva
    Eva Kemp
    Support staff
    July 24, 2015 at 11:32

    Hello,

    Please provide us with full permissions to be able to view all settings in wp-admin panel.

    Regards,
    Eva Kemp.

    Avatar: egent
    egent
    Participant
    July 28, 2015 at 07:34

    Hi Guys.

    You have full permission now.

    Avatar: Eva
    Eva Kemp
    Support staff
    July 28, 2015 at 11:56

    Hello,

    1. Please update the theme to the latest version.
    Before update delete “woocommerce” folder in the directory wp-content/themes/woopress/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    2. I’ve added “8theme – Static Block” widget into “Footer 2” area in Appearance > Widgets. Now the footer is shown.
    Please check.

    Regards,
    Eva Kemp.

    Avatar: egent
    egent
    Participant
    July 29, 2015 at 13:04

    Hi EVA.

    Thank you for the response.

    I have not updated my theme yet because I’m worried about to lose all my product-settings. Do I need to be scared?

    Besides do I use this plugin http://codecanyon.net/item/woocommerce-extra-product-options/7908619 – Will some of the settings be removed from woocommerece when I deleting the folder?

    Cheers

    Avatar: Eva
    Eva Kemp
    Support staff
    July 29, 2015 at 15:03

    Hello,

    Before update we always recommend to create back up of the files and database.

    As I see this plugin “WooCommerce TM Extra Product Options” is installed in Plugins section of your wp-admin panel. Its settings won’t be removed because you don’t delete this plugin folder, but before update you need delete “woocommerce” folder in the directory wp-content/themes/woopress/ (it’s in the theme directory and not in plugins).

    Regards,
    Eva Kemp.

    Avatar: egent
    egent
    Participant
    July 29, 2015 at 18:12

    Hi Eva.

    I have now updated theme and does still have same issue with tax.

    The woocommerce do not include the tax ion total amount.

    What’s wrong?

    Avatar: Eva
    Eva Kemp
    Support staff
    July 30, 2015 at 08:58

    Hello,

    We’ve checked your site with default WordPress theme and the same issue persists there too.
    You need contact Woocommerce support concerning this problem.

    Sorry for inconveniences.

    Regards,
    Eva Kemp.

    Avatar: egent
    egent
    Participant
    July 30, 2015 at 14:18

    Hi Eva,

    I have tried to get in touch with woocommerce but how do I open a ticket without any purchase?

    Is it first time you are facing this issue?

    Avatar: Eva
    Eva Kemp
    Support staff
    July 30, 2015 at 15:25

    Hello,

    You can sign up a free account and create a ticket at this link:
    https://www.woothemes.com/my-account/create-a-ticket/
    http://storage3.static.itmages.com/i/15/0730/h_1438266048_9315570_21a6a5b94e.png

    Regards,
    Eva Kemp.

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