Variation Swatches just work in Single Product Page

This topic has 10 replies, 3 voices, and was last updated 5 years, 5 months ago ago by Rose Tyler

  • Avatar: Manuel Oliveira
    Manuel Oliveira
    Participant
    January 10, 2019 at 12:36

    Hello,
    I’m having a weird malfunction here:

    – I defined my Product attributes to work with Variation Swatches (with small images). Everything created and defined, I found my Variation Swatches only working perfectly on Single Product Page (not working on product sliders or Shop Main Page).

    The weird is that some products (sometimes) work, others don’t.
    I reduced the images, I tried square and round ones… but no success at all.

    I looked on the forum, but didn’t find the same problem….

    My web-site is still on staging phase, but I’m struggling a lot with that.

    Could anyone please help me?

    Thanks a lot,

    Manuel

    Please, contact administrator
    for this information.
    9 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 10, 2019 at 13:26

    Hello,

    Your problem is a bit unclear for me, on first sight, all works fine. Please describe it in more details with screenshots.

    Regards

    Avatar: Manuel Oliveira
    Manuel Oliveira
    Participant
    January 10, 2019 at 13:42

    Hello, thanks for your response.

    What I mean, in short words, is that Swatches work always good in single Product Page, but in the Shop main page or in a Product slider, with some articles yes, others don’t.

    Product Slider (but the same happens on Shop Main Page):

    Product Slider

    I cannot see why. Firstly I thought was the square form not working, but as you can see, there’s no relationship with the form or number of Swatches.

    Thanks you for your help.

    Manuel

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 10, 2019 at 13:59

    Hello,

    Try to disable 3-rd party plugins to be sure that no one of the additon plugins causes the problem.
    If this doesn’t help, provide temporary FTP access.

    Regards

    Avatar: Manuel Oliveira
    Manuel Oliveira
    Participant
    January 10, 2019 at 15:48

    I found the problem:

    I have a lot of different attributes (patterns) in my products (+40).

    patherns

    I realize they only work if they are less than 10. 🙁

    As an example:

    – if I have an article with 3 patterns 01|06|14, I am only able to select pattern 01 and 06, if I click pattern 14, nothing happens (I mean, clicking on the swatches)

    Is it possible to correct it and be able to have more than 10 attributes working?

    Thanks a lot,

    Manuel

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 10, 2019 at 16:48

    Hello,

    Provide FTP access to your site. We’ll take a closer look.

    Regards

    Avatar: Manuel Oliveira
    Manuel Oliveira
    Participant
    January 10, 2019 at 17:52

    Hello,

    I gave you ftp access in Private.
    I tried, meanwhile, changing the name 01, 02, 03… to P01, P02, P03…. and it works.
    So, the bug is to have numeration (over 10).

    Just remember I’m talking about my Staging 1 site and not the live one.

    Thank you.

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 11, 2019 at 16:35

    Hello,

    Thanks for your report.
    Our developers will fix this problem in one of the next theme updates. There is no ready solution for now, unfortunately.

    Regards

    Avatar: Manuel Oliveira
    Manuel Oliveira
    Participant
    January 12, 2019 at 09:16

    Thank you very much!

    I managed (for now) using alphanumeric names, lost a big time, but is working.

    Thanks for taking note of this bug, it will be very good to have it solved,, in the next.

    My best regards,

    Manuel

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 14, 2019 at 08:05

    Sorry for the inconvenience.
    Thank you for the understanding.

    Regards

  • Viewing 10 results - 1 through 10 (of 10 total)

You must be logged in to reply to this topic.Log in/Sign up

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.