Variation swatches is not working on my site

This topic has 6 replies, 3 voices, and was last updated 1 years, 5 months ago ago by Andrew Mitchell

  • Avatar: dew
    dew
    Participant
    July 9, 2024 at 07:35

    Hi, My site mourah.com/ae is facing an issue as variation swatches is not showing on shop page.

    Please check and let me know how to fix it.
    Regards.

    5 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 9, 2024 at 08:16

    Hello,

    Thank you for reaching out to us with your concern regarding the variation swatches not displaying on your shop page.

    Please watch this video – https://youtu.be/LgzC4iK-j6A?feature=shared

    Could you please provide temporary wp-admin access? We need to check your settings first.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    Avatar: dew
    dew
    Participant
    July 9, 2024 at 11:47

    Please find the attached user access

    I have attached.
    As swatches are not working on store page and also on product page.

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 9, 2024 at 13:33

    Hello,

    We appreciate your prompt response.

    https://prnt.sc/VGW67BIdbHFm – please check how it works now.

    Best Regards,
    8Theme’s Team

    Avatar: dew
    dew
    Participant
    July 9, 2024 at 13:47

    No not like this i meand Image Swatch not select type. with variation image.

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    July 9, 2024 at 14:12

    Dear dew,

    We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

    Click here to rate now: https://themeforest.net/downloads

    Thank you sincerely for your ongoing support!

    Best Regards,
    The 8Theme Team

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