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Variation swatches is not working on my site

This topic has 6 replies, 3 voices, and was last updated 1 years, 5 months ago ago by Andrew Mitchell

dew

Participant

July 9, 2024 at 07:35

Hi, My site mourah.com/ae is facing an issue as variation swatches is not showing on shop page.

Please check and let me know how to fix it.
Regards.

#403731 Copied Theme version: 9.3.14

5 Answers

Rose Tyler

Support staff

July 9, 2024 at 08:16

Hello,

Thank you for reaching out to us with your concern regarding the variation swatches not displaying on your shop page.

Please watch this video – https://youtu.be/LgzC4iK-j6A?feature=shared

Could you please provide temporary wp-admin access? We need to check your settings first.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

#403741 Copied

dew

Participant

July 9, 2024 at 11:47

Please find the attached user access

I have attached.
As swatches are not working on store page and also on product page.

Please contact administrator
for this information.

#403800 Copied

Rose Tyler

Support staff

July 9, 2024 at 13:33

Hello,

We appreciate your prompt response.

https://prnt.sc/VGW67BIdbHFm – please check how it works now.

Best Regards,
8Theme’s Team

#403826 Copied

dew

Participant

July 9, 2024 at 13:47

No not like this i meand Image Swatch not select type. with variation image.

#403832 Copied

Andrew Mitchell

Support staff

July 9, 2024 at 14:12

Dear dew,

We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

Click here to rate now: https://themeforest.net/downloads

Thank you sincerely for your ongoing support!

Best Regards,
The 8Theme Team

#403837 Copied
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Variation swatches is not working on my site

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