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Variation product - by Nemedalist - on WordPress WooCommerce support

This topic has 20 replies, 3 voices, and was last updated 9 years, 10 months ago ago by Eva Kemp

Nemedalist

Participant

January 4, 2016 at 19:20

i have some problems with variation product and i cant understand what problem is. I try explain,seems if a list attributes not a longest, it is work great, but if i am to increase a list and add more printers models something wrong happens

http://test.cmyk.me/product/magenta-rfid-tag-256/ – there is all great, algorithm shows related products correctly.

/Printer brand/ – fuji-OR-oce-
then /Printer models/ only Fuji’s OR Oce’s models in list
then /Ink type/ only Fuji’s OR Oce’s ink type in list

but if i increase printers models list for both brands printer i have wrong

/Printer brand/ – fuji-or-oce-
then /Printer models/ all Fuji’s and Oce’s models in list
then /Ink type/ all Fuji’s and Oce’s ink type in list
http://test.cmyk.me/product/yellow-oce-fuji-chip/ it is complitly wrong

Please, contact administrator
for this information.

#106631 Copied

19 Answers

Eva Kemp

Participant

January 4, 2016 at 19:32

Hello,

Please update the theme to the latest version and Woocommerce as well.
Before update delete “woocommerce” folder in the directory wp-content/themes/woopress/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

(it’s for Legenda theme but the process is the same).

Regards,
Eva Kemp.

#106635 Copied

Nemedalist

Participant

January 5, 2016 at 20:13

Eva hi!
i did (to update the theme to the latest version) but it is not help =(
Same problems i have

#106798 Copied

Nemedalist

Participant

January 5, 2016 at 20:39

latest what i have is WooPress_Theme-v2.5.

#106802 Copied

Nemedalist

Participant

January 6, 2016 at 03:04

After, when plugin was updated the main page is broken. Seems need find someone who can help me fix all my problems

#106822 Copied

Nemedalist

Participant

January 6, 2016 at 03:19

fix main page…
variation product still not work correctly

#106823 Copied

Nemedalist

Participant

January 6, 2016 at 03:50

i found WooPress_Theme-v2.7.2 and make update but it doesn’t help… the main page is broken again

#106826 Copied

Eva Kemp

Participant

January 6, 2016 at 12:35

Hello,

Please delete “woocommerce” folder in the directory wp-content/themes/woopress/ and reupload it from a new theme package.

Regards,
Eva Kemp.

#106874 Copied

Nemedalist

Participant

January 7, 2016 at 05:29

Eva thanks a lot for advice but it is not help to fix my problem.

i made brand new theme installation on localhost

– woopress Version 2.7.2
– wordpress Version 4.4
– woocommerce Version 2.4.12

backend screencast
frontend screencast

looks like the problem is to much attributes … in short attributes case all going well

#106954 Copied

Nemedalist

Participant

January 7, 2016 at 06:05

it is make me crazy… why identical product pages have different product photo block size?
anyway i make “short list attributes” product on same localhosts location site
here diferent beetwin long and short attributes lists, the it looks like correct assumption that problem is not a version woopress or woocommerce….

#106957 Copied

Nemedalist

Participant

January 7, 2016 at 19:38

Eva hi!
Any new idea will be acceptable
I lost a lot of time, this problem is interfering to go ahead. Need to find some solution and to solve it.

#107034 Copied

Eva Kemp

Participant

January 8, 2016 at 12:27

Hello,

Please show direct pages where you have problems with images and provide us with FTP credentials.

Thank you.
Regards,
Eva Kemp.

#107156 Copied

Nemedalist

Participant

January 8, 2016 at 23:01

http://test.cmyk.me/product/magenta-rfid-tag-256/ there is all ok

http://test.cmyk.me/product/yellow-oce-fuji-chip/ there is not ( when user’s PRINTER BRAND was Oce Arizona chosen, PRINTER MODELS in next step are Oce 2XX/3XX/4XX/5XX/6XX series models only. Not Acuity! it is Fuji models.)

Please, contact administrator
for this information.

#107283 Copied

Jack Richardson

Support staff

January 11, 2016 at 08:49

Hello,

As I see image is shown properly:
http://storage1.static.itmages.com/i/16/0111/h_1452498117_8558582_2fef3852ef.png

Regarding the variations, the same issue persists with default WordPress theme (Twenty Fifteen). We recommend you to contact Woocommerce support to investigate the problem.

Best regards,
Jack Richardson.

#107385 Copied

Nemedalist

Participant

January 12, 2016 at 20:09

my opinion

Please, contact administrator
for this information.

#107712 Copied

Eva Kemp

Participant

January 13, 2016 at 11:42

Hello,

We provide support only for our theme, not to the plugins even if they are included in the theme package.
If the problem persists with default WordPress theme too, then the issue is related to plugin.
In your case it’s related to Woocommerce plugin and you have to contact their support team. Ask them to check issue with default theme, not with ours.

Thank you for understanding.

Regards,
Eva Kemp.

#107793 Copied

Nemedalist

Participant

January 13, 2016 at 20:19

Ok i got it!
Seems we have misunderstanding. Looks like users buy this theme like “ready to use” solution but it not true. Yours point of view “we are a good – woocommerce is bad” looks strange because first of all, you sales an E-COMMERCE THEME
Well, I understood! Great work guys, seriously!
i’m standing and applauding for your hard work.

#107910 Copied
Eva Kemp

Participant

January 14, 2016 at 12:35
Hello,

I’ve fixed the Woocommerce issue. I’ve added this code in functions.php file:

function custom_wc_ajax_variation_threshold( $qty, $product ) { return 1000; } add_filter( 'woocommerce_ajax_variation_threshold', 'custom_wc_ajax_variation_threshold', 1000, 2 );

You can read about it in Woocommerce article:
https://woocommerce.wordpress.com/2015/07/13/improving-the-variations-interface-in-2-4/

Check your variations now and clear browser cache before.

Regards,
Eva Kemp.
#108056 Copied
Nemedalist

Participant

January 18, 2016 at 01:05

Eva thanks a lot for your help and forgive my emotions. My assumptions and conclusions about your team professionalism completely erroneous.
i am apologize!

#108433 Copied

Eva Kemp

Participant

January 18, 2016 at 09:00

Hello,

You’re welcome.

Nevermind, everything is fine.
If there are any questions feel free to contact us.

Have a nice day.

Regards,
Eva Kemp.

#108474 Copied
Tagged: persuasive, product, templates, variation, woocommerce, wordpress
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