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Variable Product Page Spinning - by sswanson

This topic has 4 replies, 2 voices, and was last updated 7 years, 6 months ago ago by Rose Tyler

sswanson

Participant

October 17, 2016 at 20:42

The majority of our products are set up as composite products, but we do have a handful of variable products. We recently noticed an error with our variable products.

When we select “Add to Cart” on a variable product, the page spins continually. The only way to stop the spinning is to click on the page or the back button. Once it stops spinning, the product appears in the cart. However, this issue causes a great deal of confusion leading customers to back out of orders.

This error only appears on variable product pages (here are two examples – http://bit.ly/2edLBxk http://bit.ly/2diTrIe). We tested the pages on Storefront, as well as our older WP themes, and the spinning error disappeared.

Thank you in advance for your assistance.

#143018 Copied Theme version: 1.7.2 WooCommerce version: 4.6.1

3 Answers

Rose Tyler

Support staff

October 18, 2016 at 08:11

Hello,

Go to Theme Options > Single Product Page > Ajax “Add To Cart” > set OFF . Product Addons plugin uses POST method and does not work with Ajax add to cart. Keep this option disabled if you want to use this plugin.

Regards,
Rose Tyler.

#143043 Copied

sswanson

Participant

October 18, 2016 at 14:56

Hi Rose,

This worked perfectly. Thanks for the tips!

Shelley

#143117 Copied

Rose Tyler

Support staff

October 18, 2016 at 15:01

Hello,

You are welcome!

Regards

#143123 Copied
Tagged: best selling, page spinning, persuasive, themes, variable product, woocommerce
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