Variable product doesn't work - by kamelG

This topic has 6 replies, 2 voices, and was last updated 10 years, 1 months ago ago by Eva Kemp

  • Avatar: kamelG
    kamelG
    Participant
    November 6, 2015 at 15:25

    Hello,

    We just bought your theme to make an ecommerce website.
    But we can’t add variable products when the Visual composer plugin (WPBakery Visual Composer) is activated.
    We made all the update ( Royal 2.3 / Visual Composer v 4.8.0.1 / Ultimate Addons for Visual Composer v 3.13.7) but it still doesn’t work.
    Please could you help us ?

    Please, contact administrator
    for this information.
    5 Answers
    Avatar: Eva
    Eva Kemp
    Participant
    November 6, 2015 at 15:29

    Hello,

    Please clarify the issue with more details.
    Are you getting any errors when trying to create a variable product?
    Provide us with FTP and wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: kamelG
    kamelG
    Participant
    November 6, 2015 at 16:28

    sure,

    We can not interact with the product attribute tabs at all.
    But when the visual composer plugin is not activated, we can interact again. ( SCREENSHOTS included below)

    Thanks again for your help,

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Participant
    November 6, 2015 at 16:46

    Hello,

    The same issue persists with default WordPress theme too.
    Please activate Twenty Fifteen theme and check.

    Ask your hosting provider to increase memory_limit value and check product tabs after that.

    Regards,
    Eva Kemp.

    Avatar: kamelG
    kamelG
    Participant
    November 9, 2015 at 10:24

    Hello,

    I ‘ve found that I am not the only one with this issue : https://wpml.org/forums/topic/visual-composer-woocommerce-compatibility-issue/

    it’s a JavaScript issue with WPML and Visual Composer, but WPML posted a fix here : https://wpml.org/errata/variations-tab-not-effective-when-visual-composer-used-with-wc-products/
    and it worked !

    Thanks a lot for your help,
    Have a nice day,

    Avatar: Eva
    Eva Kemp
    Participant
    November 9, 2015 at 11:17

    Hello,

    We’re glad the issue has been resolved.

    Have a nice day.

    Regards,
    Eva Kemp.

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