• 

  kamelG

  Participant

  November 6, 2015 at 15:25

  Hello,

  We just bought your theme to make an ecommerce website.
  But we can’t add variable products when the Visual composer plugin (WPBakery Visual Composer) is activated.
  We made all the update ( Royal 2.3 / Visual Composer v 4.8.0.1 / Ultimate Addons for Visual Composer v 3.13.7) but it still doesn’t work.
  Please could you help us ?

  Please, contact administrator
  for this information.

  #98181 Copied Theme version: 2.3 WooCommerce version: 2.4.8
  5 Answers
  

  Eva Kemp

  Participant

  November 6, 2015 at 15:29

  Hello,

  Please clarify the issue with more details.
  Are you getting any errors when trying to create a variable product?
  Provide us with FTP and wp-admin panel credentials in Private Content.

  Regards,
  Eva Kemp.

  #98184 Copied
  

  kamelG

  Participant

  November 6, 2015 at 16:28

  sure,

  We can not interact with the product attribute tabs at all.
  But when the visual composer plugin is not activated, we can interact again. ( SCREENSHOTS included below)

  Thanks again for your help,

  Please, contact administrator
  for this information.

  #98191 Copied
  

  Eva Kemp

  Participant

  November 6, 2015 at 16:46

  Hello,

  The same issue persists with default WordPress theme too.
  Please activate Twenty Fifteen theme and check.

  Ask your hosting provider to increase memory_limit value and check product tabs after that.

  Regards,
  Eva Kemp.

  #98192 Copied
  

  kamelG

  Participant

  November 9, 2015 at 10:24

  Hello,

  I ‘ve found that I am not the only one with this issue : https://wpml.org/forums/topic/visual-composer-woocommerce-compatibility-issue/

  it’s a JavaScript issue with WPML and Visual Composer, but WPML posted a fix here : https://wpml.org/errata/variations-tab-not-effective-when-visual-composer-used-with-wc-products/
  and it worked !

  Thanks a lot for your help,
  Have a nice day,

  #98384 Copied
  

  Eva Kemp

  Participant

  November 9, 2015 at 11:17

  Hello,

  We’re glad the issue has been resolved.

  Have a nice day.

  Regards,
  Eva Kemp.

  #98397 Copied
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