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Topic: Valid header

xjessicabremer

Participant

October 22, 2015 4:16 pm

Hi There,

I am getting an error when trying to install and i need a little help:

this is the error

Installing Plugin: Ultimate addons for Visual Composer
The plugin does not have a valid header.

Unpacking the package…
Installing the plugin…

Plugin install failed.

I hope you guys can help me with this,

Greetz
Site URL: hidden

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Eva Kemp

Support staff

October 22, 2015 5:55 pm

Hello,

Please provide us with FTP and wp-admin panel credentials in Private Content.

Regards,
Eva Kemp.

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beals

Participant

November 3, 2015 1:19 pm

Hi Eva

I am having the same error. Im doing this locally with xampp so i wouldnt be able to provide logins.

I have tried 2 different versions of wordpress as well as a different version on the Ultimate Addons Plugin and that didnt work either so my only conclusion is that there is an error with the theme?

Theme version: 2.3

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Eva Kemp

Support staff

November 3, 2015 1:54 pm

Hello @beals,

You should install the plugin via FTP.
Connect to your server and upload the plugin folder (extract it before) to wp-content/plugins directory. Then activate it in wp-admin panel > Plugins.

Regards,
Eva Kemp.

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beals

Participant

November 3, 2015 2:06 pm

Hi @eva Kemp

I get the same error if i try upload via ftp and try activate.

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Eva Kemp

Support staff

November 3, 2015 3:23 pm

Hello @beals,

Please check if other folder like “ultimate_vc_addons” is present in wp-content/plugins directory.
If it is, delete it and keep only “Ultimate_VC_Addons” folder.

Regards,
Eva Kemp.

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beals

Participant

November 3, 2015 5:04 pm

Thanks Eva

Seems to work now if i manually extract and activate.

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Eva Kemp

Support staff

November 3, 2015 5:27 pm

Hello @beals,

You’re welcome.

Regards,
Eva Kemp.

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xjessicabremer

Participant

February 8, 2016 6:40 pm

Hi Eva,

A little bit late but here are the credentials..

I hope you can help me! 🙂
Site URL: hidden

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support staff only.

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xjessicabremer

Participant

February 8, 2016 7:50 pm

I also can’t update a few plugins. I think it’s the same problem. I look forward to hear from you.

Greetz!

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Robert Hall

Support staff

February 9, 2016 9:37 am

Hello @xjessicabremer,

I’ve uploaded the Ultimate Addons for Visual Composer plugin via FTP. Please check it.

Regards,
Robert Hall.

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