• 

  xjessicabremer

  Participant

  October 22, 2015 at 16:16

  Hi There,

  I am getting an error when trying to install and i need a little help:

  this is the error

  Installing Plugin: Ultimate addons for Visual Composer
  The plugin does not have a valid header.

  Unpacking the package…
  Installing the plugin…

  Plugin install failed.

  I hope you guys can help me with this,

  Greetz

  #95648 Copied
  10 Answers
  

  Eva Kemp

  Participant

  October 22, 2015 at 17:55

  Hello,

  Please provide us with FTP and wp-admin panel credentials in Private Content.

  Regards,
  Eva Kemp.

  #95659 Copied
  

  beals

  Participant

  November 3, 2015 at 13:19

  Hi Eva

  I am having the same error. Im doing this locally with xampp so i wouldnt be able to provide logins.

  I have tried 2 different versions of wordpress as well as a different version on the Ultimate Addons Plugin and that didnt work either so my only conclusion is that there is an error with the theme?

  

  #97526 Copied Theme version: 2.3
  

  Eva Kemp

  Participant

  November 3, 2015 at 13:54

  Hello @beals,

  You should install the plugin via FTP.
  Connect to your server and upload the plugin folder (extract it before) to wp-content/plugins directory. Then activate it in wp-admin panel > Plugins.

  Regards,
  Eva Kemp.

  #97535 Copied
  

  beals

  Participant

  November 3, 2015 at 14:06

  Hi @Eva Kemp

  I get the same error if i try upload via ftp and try activate.

  #97538 Copied
  

  Eva Kemp

  Participant

  November 3, 2015 at 15:23

  Hello @beals,

  Please check if other folder like “ultimate_vc_addons” is present in wp-content/plugins directory.
  If it is, delete it and keep only “Ultimate_VC_Addons” folder.

  Regards,
  Eva Kemp.

  #97555 Copied
  

  beals

  Participant

  November 3, 2015 at 17:04

  Thanks Eva

  Seems to work now if i manually extract and activate.

  #97587 Copied
  

  Eva Kemp

  Participant

  November 3, 2015 at 17:27

  Hello @beals,

  You’re welcome.

  Regards,
  Eva Kemp.

  #97594 Copied
  

  xjessicabremer

  Participant

  February 8, 2016 at 18:40

  Hi Eva,

  A little bit late but here are the credentials..

  I hope you can help me! 🙂

  Please, contact administrator
  for this information.

  #112163 Copied
  

  xjessicabremer

  Participant

  February 8, 2016 at 19:50

  I also can’t update a few plugins. I think it’s the same problem. I look forward to hear from you.

  Greetz!

  #112165 Copied
  

  Robert Hall

  Participant

  February 9, 2016 at 09:37

  Hello @xjessicabremer,

  I’ve uploaded the Ultimate Addons for Visual Composer plugin via FTP. Please check it.

  Regards,
  Robert Hall.

  #112211 Copied
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