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User password reset email failed to send

This topic has 2 replies, 2 voices, and was last updated 5 days, 11 hours ago ago by Andrew Mitchell

  • Avatar: nedim
    luzactual
    Participant
    March 9, 2026 at 11:32

    Hello, we have experiencing an error when a user (or any of us in admin) try to send email as password reset. We have cleaned cache and tried to deactivate security plugins. ¿Can you give us a look with that? See access in private area

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    #467033 Copied
    1 Answer
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    March 9, 2026 at 11:34

    Hello, luzactual,

    We have noticed that your website is utilizing a large number of plugins. This could potentially impact the website’s performance, lead to errors, and affect its overall speed. To ensure optimal functionality and avoid such issues, we kindly ask you to manually review each plugin currently in use on your website.

    If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again.
    Do the same test for the default WooCommerce theme – Storefront. The issue may be due to your custom code in the Child Theme.

    Let us know the results.

    Best regards,
    8Theme’s Team

    #467034 Copied
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