Return to previous page

Urjent Action: Product Image Lightbox not working

This topic has 10 replies, 3 voices, and was last updated 3 minutes ago ago by Arjun Dangi

Arjun Dangi

Participant

May 25, 2025 at 08:11

When visitor goes to that product link and makes fast clicks on product image then automatically image HOST URL opens which is a big problem, *already lightebox is Enabled*

Sample product link:
https://vectorlix.com/product/hindu-gods-cartoon-characters-with-walk-cycle-hindu-bhagwan-cartoon-character-download/

Direct image link opened:
https://vectorlix.com/storage/2024/05/Gods-Character-Bundle-Vectorlix.jpg

Please, contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#445449 Copied

9 Answers

Arjun Dangi

Participant

May 25, 2025 at 08:15

dear Please solve this problem its big problem

Please contact administrator
for this information.

#445450 Copied

Arjun Dangi

Participant

May 25, 2025 at 12:18

When logged in admin panel, lightbox images of the product are opening but if a visitor clicks on the product image, then the direct host URL opens and the video has been sent, please check it

I opened different products and saw the same problem on all of them

And the same problem is showing on your original demo website as well

Files is visible for topic creator and
support staff only.

#445459 Copied

Arjun Dangi

Participant

May 25, 2025 at 18:48

Please solve this problem dear

#445470 Copied

Arjun Dangi

Participant

May 26, 2025 at 04:48

problem still not solved. Kindly check

#445480 Copied

Arjun Dangi

Participant

May 26, 2025 at 04:51

Dear team ,
Or This is a very big problem on mobile view, please solve it today.

#445481 Copied
Jack Richardson

Support staff

May 26, 2025 at 08:35
Dear @Arjun Dangi,

We hope this message finds you well.

Please accept our apologies for the delayed response, as our team was unavailable over the weekend. We have reviewed the issue you reported and found that it occurs intermittently across your products.

At this time, we do not have a permanent solution available. However, our development team has been informed and is currently investigating the matter to implement a global fix in a future update. We kindly ask for your patience while we work on this.

In the meantime, we would like to suggest a few temporary workarounds that may help mitigate the issue:

1. Apply the following custom CSS to disable clicks on the product image, which will also prevent the popup from opening:

.swipers-couple-wrapper a { pointer-events: none; }

2. Disable the lightbox option in the Product Gallery settings. Please note that this may not fully prevent the image from opening if clicked rapidly.

3. Use the default Elementor Product Gallery widget (https://prnt.sc/xH-RoCMU9TcI) and configure the gallery layout via: Theme Options → WooCommerce → Single Product → Layout.

We attempted to configure this for you; however, the debug mode currently active on your website is preventing us from accessing the necessary sections. Kindly disable the debug mode so we can proceed with implementing your preferred solution.

We appreciate your understanding and cooperation. Rest assured, our development team is actively working to resolve this issue as soon as possible.

Best regards,
The 8Theme Team
#445507 Copied
Arjun Dangi

Participant

May 26, 2025 at 08:45

Ok
Where do I want to apply this custom CSS code? Please tell me the location

#445512 Copied

Alex Carter

Support staff

May 26, 2025 at 08:49

Hello,

Theme Options > Theme Custom CSS > Global
https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/

Warm Regards,
The 8Theme Team

#445515 Copied

Arjun Dangi

Participant

June 8, 2025 at 10:44

Let me know if you have a permanent fix for the lightbox? It’s been over 10 days since the temporary fix was implemented.

9.4 version has many bugs that need to be fixed

#446632 Copied
Viewing 10 results - 1 through 10 (of 10 total)