Return to previous page

Urgente: Mobile Menu not working correctly on xStore v.9.6.1 and Core v.5.6.1

This topic has 12 replies, 3 voices, and was last updated 4 weeks ago ago by Tony Rodriguez

Iñigo

Participant

November 3, 2025 at 16:04

Hi, we’ve noticed that in any product category using WooCommerce with xStore latest version (theme and plugin), the “Mobile menu” under “Header Builder” is not working correctly. While trying to view a subcategory, the menu suddenly closes by itself. We’ve tried changing the settings with de “Dropdown opening action” but nothing changes. Please see attachments.

Please, contact administrator
for this information.

#458604 Copied

11 Answers

Jack Richardson

Support staff

November 3, 2025 at 17:25

Hello @Iñigo,

We have reviewed your website but did not find any issues. Could you please check it again or adjust the settings so that we can replicate the issue on our side? Additionally, please provide temporary wp-admin access in the private area.

Best regards,
The 8Theme Team

#458618 Copied

Iñigo

Participant

November 3, 2025 at 18:02

Hi Jack, we’ve been able to solve it in production with a hotfix but i’ve made an staging site with the error again so you can solve it for the next update. the class <span class=”open-child”></span> its duplicated. Thank you

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#458625 Copied

Jack Richardson

Support staff

November 3, 2025 at 18:07

Hello @Iñigo

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Kind regards, Jack Richardson
The 8theme’s team

#458627 Copied

Iñigo

Participant

November 4, 2025 at 09:08

Please check private content area

Please contact administrator
for this information.

#458670 Copied

Jack Richardson

Support staff

November 4, 2025 at 10:11

Hello @Iñigo,

If the issue appears only on your staging website and you have already resolved it on your live website, could you please clarify the solution you implemented there? We do not encounter this issue on our local websites, so we need to examine it in detail on your staging website. It is possible that some files were modified directly in the theme or the XStore Core plugin, which might explain why the issue occurs only on your website.

Best regards,
Jack Richardson
8Theme Team

#458683 Copied
Iñigo

Participant

November 4, 2025 at 11:30
Hi Jack, we’ve used a custom script to remove the duplicated item:

(function($){ function dedupeOpenChildSpans(){ $('.mobile-menu-content .menu li:has(ul) > a, .et_b-tab-content .widget li:has(ul) > a').each(function(){ var $spans = $(this).find('> .open-child'); if ($spans.length > 1) { $spans.slice(1).remove(); } }); } function ensureSingleClickBinding(){ var $targets = $('.mobile-menu-content .menu, .et_b-tab-content .widget'); $targets.off('click', 'li:has(ul) > a > .open-child, li:has(.menu-static-block) > a > .open-child'); $targets.on('click', 'li:has(ul) > a > .open-child, li:has(.menu-static-block) > a > .open-child', function(e){ e.preventDefault(); var $li = $(this).parent().parent(); var $parent = $li.parent(); if ($li.hasClass('over')) { $parent.find('li.over').removeClass('over'); $parent.find('.nav-sublist-dropdown:not(.nav-sublist), .nav-sublist > ul, .children').slideUp(300); } else { $parent.find('li.over').removeClass('over'); $li.addClass('over'); $parent.find('.nav-sublist-dropdown:not(.nav-sublist), .nav-sublist > ul, .children').slideUp(300); $li.find('> .nav-sublist-dropdown:not(.nav-sublist), > .nav-sublist > ul, > .children').slideDown(300); } }); } function applyFix(){ dedupeOpenChildSpans(); ensureSingleClickBinding(); } $(function(){ setTimeout(applyFix, 300); }); $(document).on('et:mobileMenu:update', applyFix); })(jQuery);
#458699 Copied
Jack Richardson

Support staff

November 4, 2025 at 11:44
Hello @Iñigo,

Thank you for providing the details. Unfortunately, we were unable to reproduce the issue on our local website. You may use the following custom CSS snippet:

div.mobile-menu-content .open-child ~ .open-child { display: none; }

Best regards,
Jack Richardson
The 8Theme Team
#458703 Copied
Iñigo

Participant

November 4, 2025 at 11:49

Thank you Jack

#458706 Copied

Jack Richardson

Support staff

November 4, 2025 at 12:26

Hello @Iñigo,

We appreciate your message. If your request is solved, you can mark this topic as solved.

Best Regards,
8Theme’s Team

#458720 Copied

Iñigo

Participant

November 4, 2025 at 15:19

Thanks for the support! My topic “Urgente: Mobile Menu not working correctly on xStore v.9.6.1 and Core v.5.6.1” has been successfully resolved.

#458758 Copied

Tony Rodriguez

Support staff

November 4, 2025 at 15:19

Dear Iñigo,

We really appreciate your time and engagement within the WordPress & WooCommerce community

Your feedback drives every improvement we make in XStore — helping us deliver a smoother and more flexible experience with each update.

💡 Share your quick thoughts — it takes less than a minute!

Your input makes a real difference.

Topic closed.
The 8Theme Team

#458759 Copied
Viewing 12 results - 1 through 12 (of 12 total)

The issue related to '‘Urgente: Mobile Menu not working correctly on xStore v.9.6.1 and Core v.5.6.1’' has been successfully resolved, and the topic is now closed for further responses

Urgente: Mobile Menu not working correctly on xStore v.9.6.1 and Core v.5.6.1

Explore our best WordPress WooCommerce Themes collection