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  khoavo

  Participant

  November 23, 2016 at 18:20

  Hi there, see screenshot: http://prnt.sc/daw5aj

  My customers are seeing this error message once they click on Submit to place an order.

  I have the latest ROYAL Themes and Plugins.

  Please log into my WP-Admin if necessary, same info as before.

  Let me know soon please. Thank you.

  Please, contact administrator
  for this information.

  #146762 Copied
  9 Answers
  

  khoavo

  Participant

  November 23, 2016 at 19:33

  Based on your previous response to another customer regarding this same issue, seems like I’ll need an updated Checkout files to overwrite?

  wp-content/themes/royal/woocommerce/checkout

  Previous Ticket ##142458

  Let me know soon please. Thank you.

  #146771 Copied
  

  Eva Kemp

  Participant

  November 23, 2016 at 19:39

  Hello,

  Are you using Stripe payment method? If so, reupload “checkout” folder in wp-content/themes/royal/woocommerce directory. The archive has been sent to your email address. Please check it.

  Regards,
  Eva Kemp.

  #146773 Copied
  

  khoavo

  Participant

  November 23, 2016 at 19:48

  Yes, I have WooCommerce STRIPE Plugin installed and I’ve “enabled” STRIPE for payment method with directly within ROYAL Theme Checkout Page.

  I haven’t receive an E-mail from you yet.

  My email address is in the Private Box, please resend.

  Please, contact administrator
  for this information.

  #146780 Copied
  

  khoavo

  Participant

  November 23, 2016 at 19:52

  I just noticed I had my old email address in my support forum file. I’ve just updated it to my new email address. Please resend. Thanks.!

  #146781 Copied
  

  Eva Kemp

  Participant

  November 23, 2016 at 20:32

  Hello,

  The email has been resent to your new address.
  Please check.

  Regards,
  Eva Kemp.

  #146786 Copied
  

  khoavo

  Participant

  November 23, 2016 at 20:51

  It works now, Thank you.

  QUESTION: What about on future ROYAL Theme Update? Do I have to overwrite the “checkout” folder after the next update with the “checkout” folder/archive you just sent me?

  Or will this issue be included on your next ROYAL Theme Update?

  #146788 Copied
  

  Eva Kemp

  Participant

  November 23, 2016 at 21:11

  Hello,

  This issue will be fixed in the next theme update. So you shouldn’t worry about it.

  Regards,
  Eva Kemp.

  #146789 Copied
  

  khoavo

  Participant

  November 23, 2016 at 21:37

  Oh okay, nice. Thank you so much for your amazing customer support.

  #146793 Copied
  

  Eva Kemp

  Participant

  November 24, 2016 at 10:14

  Hello,

  You’re welcome.

  Regards,
  Eva Kemp.

  #146843 Copied
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