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Urgent – Website Performance & Theme Issues Need Immediate Attention

This topic has 9 replies, 3 voices, and was last updated 1 weeks ago ago by styleverse

  • Avatar: styleverse
    styleverse
    Participant
    May 29, 2025 at 20:34

    I’m experiencing a major performance issue on the website that needs urgent attention.

    Previously, the site performance score was around 98%, but it has now dropped drastically to just 25%. The website has become extremely slow, taking up to 17 seconds to load, especially on the homepage and product pages. These issues started after errors began appearing in the current theme setup.

    Here are the key problems I’m noticing:

    Significant errors in the theme files, possibly related to the “Buy Now” button or overall layout.

    The “Buy Now” button is missing or not functioning properly on many products.

    The map section is behaving abnormally or not loading at all.

    Overall, the site feels unstable, with inconsistent layout and slow user experience.

    This is seriously impacting customer experience and traffic, and needs to be resolved as soon as possible.

    Please check all the backend issues thoroughly — including theme conflicts, plugin impacts, and custom code errors.
    If required, I’m open to switching or reinstalling the theme to fix the errors and restore performance.

    I’ve already shared admin access so you can directly log in and inspect everything.

    Let me know what you find and what you recommend.

    Thanks,

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    #445890 Copied
    8 Answers
    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 30, 2025 at 07:23

    Hello,

    Thank you for reaching out and for providing detailed information regarding the performance issues on your website.

    We are currently working on a new version of the theme, which will include the improvements you have requested. Please download the theme and core plugin archive from the link provided in the private content section.

    We kindly ask you to test them, but please make sure to create backups before proceeding. At this stage, approximately 30% of the work has been completed, so we would appreciate it if you could let us know whether there has been any improvement in CPU and RAM usage.

    Additionally, we recommend disabling any unnecessary third-party plugins, as each additional plugin may contribute to slower site performance. For example, the Variation Swatches for WooCommerce plugin can be replaced by our built-in functionality of variation swatches – https://youtu.be/LgzC4iK-j6A?feature=shared

    Kindly disable all unnecessary widgets for Elementor that you are not currently using https://prnt.sc/Dgwb4Y_CDkZW /admin.php?page=elementor-element-manager .
    There are approximately 300 widgets in total. Each widget consists of a separate CSS and JS file. As a result, around 400 individual files are being loaded, which causes the website to slow down significantly due to the high number of server requests.

    Once this has been done, please try running the test again after implementing all of the recommended steps.

    Best Regards,
    8Theme’s Team

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    #445917 Copied
    Avatar: styleverse
    styleverse
    Participant
    May 30, 2025 at 13:53

    Thank you so much for your prompt response and for working on the new version of the theme. I truly appreciate the improvements you’re implementing to enhance the website’s performance.

    However, I’m finding it a bit difficult to follow and apply all the technical steps you’ve mentioned, especially regarding plugin optimization, widget management, and testing the new version.

    Could I kindly request you to handle these steps on my behalf? It would be a great help if your team could directly implement the necessary changes, test the theme and plugin, and let me know about the performance impact.

    Looking forward to your support and guidance.

    #445978 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    May 30, 2025 at 17:45

    Hi styleverse,

    Thank you for your kind message and for your appreciation of our efforts to improve the theme’s performance.

    In order to assist you further and implement the necessary changes on your behalf, we kindly ask you to provide access to your WordPress admin panel, along with the website link, via a private message. This will allow our team to thoroughly check the issue.

    Before proceeding, please ensure that a full backup of your website is created to prevent any data loss during the process.

    We look forward to your reply and are happy to assist you further.

    Best regards,
    8Theme’s Team

    #446010 Copied
    Avatar: styleverse
    styleverse
    Participant
    May 30, 2025 at 18:00

    https://styleverse.in/

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    #446013 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    May 30, 2025 at 18:52

    Dear Styleverse,

    Thank you for reaching out to us.

    We have reviewed your website https://styleverse.in/ and are pleased to inform you that we have made several adjustments that have significantly improved its overall performance.

    The primary issue was related to Elementor optimization. After building your website, we recommend navigating to Elementor → Element Manager and optimizing the elements used. This step is essential to ensure better performance and faster load times.

    Additionally, we suggest enabling Object Cache, which can further enhance your website’s speed and efficiency. Please ensure that you create a full backup of your website before implementing any new features or optimizations to avoid any potential data loss.

    We would also like to inform you that we are currently working on an upcoming update that will include new speed improvements, as well as RAM and CPU optimizations. This update is aimed at further enhancing your website’s performance and user experience.

    If you have any further questions or require additional assistance, please do not hesitate to contact us. We are always here to help.

    Best regards,
    8Theme’s Team

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    #446015 Copied
    Avatar: styleverse
    styleverse
    Participant
    May 31, 2025 at 15:09

    Hi,
    The “Buy Now” button has disappeared again on the website. Please fix this issue urgently. The overall performance has also dropped.

    I am providing you with temporary access to the store so you can check and resolve the problem quickly.

    Please fix it as soon as possible.
    Thank you!

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    #446064 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    May 31, 2025 at 17:15

    Hi styleverse,

    First of all, please resolve the server-related issues we previously discussed. At the moment, we do not have access to your server, and addressing server-side problems falls outside the scope of Envato support policy.

    Once the server issues are resolved, the problems you are experiencing — including the missing “Buy Now” button and performance concerns — should be resolved automatically.

    We have attached a screenshot for your reference.

    Best regards,
    8Theme’s Team

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    #446081 Copied
    Avatar: styleverse
    styleverse
    Participant
    June 1, 2025 at 14:55

    Thanks for the support! My topic “Urgent – Website Performance & Theme Issues Need Immediate Attention” has been successfully resolved.

    #446112 Copied
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