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URGENT, web site broken - by Web Lab - on WordPress WooCommerce support

This topic has 15 replies, 2 voices, and was last updated 4 years, 2 months ago ago by Web Lab

Web Lab

Participant

April 19, 2021 at 13:48

Hello, after the last update of x-store the site is completely broken. I urgently need support.
Thank you

#284721 Copied Theme version: 7.2.7 WooCommerce version: 5.2.1

14 Answers

Olga Barlow

Participant

April 19, 2021 at 14:06

Hello,

Provide us with WP Dashboard and FTP access to your site, please. We’ll check the issue in more detail. What version of the theme did you use before?

Regards

#284730 Copied

Web Lab

Participant

April 19, 2021 at 14:11

here is my data, now search for ftp

Please contact administrator
for this information.

#284733 Copied

Web Lab

Participant

April 19, 2021 at 14:15

FTP data

Please contact administrator
for this information.

#284734 Copied

Olga Barlow

Participant

April 19, 2021 at 15:10

Hello,

Give our user admin permission. We can’t check the backend settings.

Regards

#284751 Copied

Web Lab

Participant

April 19, 2021 at 15:13

Sorry, now u are admin

#284752 Copied

Olga Barlow

Participant

April 19, 2021 at 15:24

Hello,

I see that issue appears if WP Fastest Cache is enabled. You use W3 Total cache why do you need one more plugin? I suppose plugin conflicts if you use both.

Regards

#284753 Copied

Web Lab

Participant

April 19, 2021 at 15:34

Ok, but I still see the broken site, what should I do?

#284756 Copied

Olga Barlow

Participant

April 19, 2021 at 16:09

Hello,

The site works for me https://prnt.sc/11pf8wm

Regards

#284763 Copied

Web Lab

Participant

April 19, 2021 at 17:06

Ooo thanks.
The footer is not working well, the social icons are gone and the newsletter area should have a green background. Can you check?

#284773 Copied

Olga Barlow

Participant

April 19, 2021 at 18:22

Hello,

I cleared cache of the Asset CleanUp plugin. Check again.

Regards

#284789 Copied

Web Lab

Participant

April 20, 2021 at 08:08

Hi, now is perfect.
In your opinion, which is the plugin to speed up the site best suited to the theme? And finally, I have always had excessive latency in switching from one page to another, how could this be improved? Thank you so much!

#284816 Copied

Web Lab

Participant

April 20, 2021 at 12:13

Another problem. It doesn’t keep the settings I give from elementor. In particular, on the home page, under the main gallery, I set a 3-column section that must have a width of 20-60-20, and I also raised the section to bring it closer to the main gallery.
In elementor you see it correct, from the front end no …

#284827 Copied

Olga Barlow

Participant

April 20, 2021 at 18:22

Hello,

which is the plugin to speed up the site best suited to the theme

I like WPRoket but it’s paid plugin.

I have always had excessive latency in switching from one page to another, how could this be improved

Read these tips https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

In elementor you see it correct, from the front end no …

Elementor plugin cases his styles to .css file. You use cache plugins and they cache all the CSS files. So, if your site is under development then disable all the cache plugins you have, make changes you need and enable cache plugins after that. Or clear all caches you have and browser caceh after every change.

Regards

#284897 Copied

Web Lab

Participant

April 20, 2021 at 22:40

Resolve, thank you very much!

#284936 Copied
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