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URGENT !!! Visual composer not working after update !!!!!!!!

This topic has 19 replies, 6 voices, and was last updated 9 years, 8 months ago ago by Eva Kemp

Olexi

Participant

May 18, 2016 at 23:38

Hi,

i have downloaded the latest royal theme files and plugins and updated today. Since then i can not edit my homepage anymore … the button to go to the backend editor is not shown anymore ?
I have the option to “edit with visual composer” … but this brings me to a blank page.

Any ideas what to do? this is kinda urgent as we are close to the launch of new products. this is why we have updated the site. if there is any paid service needed from your side please let me know.

many thanks,
olexi

Please, contact administrator
for this information.

#126436 Copied Theme version: latest WooCommerce version: latest

18 Answers

Robert Hall

Participant

May 19, 2016 at 07:47

Hello,

Your wp-admin credentials aren’t correct. Please check them.

Regards,
Robert Hall

#126456 Copied

Olexi

Participant

May 19, 2016 at 07:56

now?

Please, contact administrator
for this information.

#126462 Copied

Robert Hall

Participant

May 19, 2016 at 08:00

I’ve just checked and it’s working for me. Please see here: http://prntscr.com/b5t6et

Regards,
Robert Hall

#126464 Copied

Olexi

Participant

May 19, 2016 at 08:03

yes it works for all pages except the start page … got to pages and try: PRTTY – PREMIUM TEMPORARY JEWELRY TATTOO GOLD SILVER.

#126465 Copied

Jack Richardson

Support staff

May 19, 2016 at 08:30

Hello,

The editor works on that page http://storage6.static.itmages.com/i/16/0519/h_1463643011_4647647_d69af0c809.jpeg .
Try to check it in another browser.

Best regards,
Jack Richardson.

#126473 Copied

Olexi

Participant

May 19, 2016 at 08:47

Yes, i know … every page works but not my main page?
It is the same in safari and chrome.

I just receive a blank page if i want to edit my main page / start page?!?

#126481 Copied

Robert Hall

Participant

May 19, 2016 at 09:07

There is an error – 500 (Internal Server Error).
You need to contact your hosting provider support regarding this issue as it’s related to server configuration.

Regards,
Robert Hall

#126483 Copied

Olexi

Participant

May 19, 2016 at 09:17

but we have it since the update? this is strange.

any idea what the problem could be so i can advise my hosting provider?

#126487 Copied

Stan Russell

Participant

May 19, 2016 at 09:48

Hello Olexi,

unfortunately your hosting provider may have more information about this issue as he has access to server logs and can find information about that error. Sorry.

Regards,
Stan Russell.

#126490 Copied

Robert Hall

Participant

May 19, 2016 at 10:00

Also you have a lot of plugins enabled. Please try to disable third-party plugins one by one and check the issue.

Regards,
Robert Hall

#126494 Copied

Concept-WP-Th3m3stom

Participant

May 27, 2016 at 08:04

I have also just updated WordPress and now am unable to use Visual Composer.

When trying to edit existing pages the Visual Composer icon shows up but not the content.

When creating a new page, Visual Composer opens and I can see all the element options but none will select.

This happens with safari and firefox.

#127359 Copied Theme version: WordPress 4.5.2 running ROYAL - 8theme WordPress theme

Jack Richardson

Support staff

May 27, 2016 at 08:25

Hello @Concept-WP-Th3m3stom,

Please provide FTP and WP Dashboard credentials in private content.

Best regards,
Jack Richardson.

#127368 Copied

Concept-WP-Th3m3stom

Participant

May 30, 2016 at 01:08

Hi Jack

Thanks for looking onto this for me

Cheers
Tom

Please, contact administrator
for this information.

#127460 Copied

Jack Richardson

Support staff

May 30, 2016 at 07:38

Hello @Concept-WP-Th3m3stom,

As I see you didn’t update VC plugin http://storage1.static.itmages.com/i/16/0530/h_1464590168_9914091_026571678f.jpeg

Upload new version via FTP (download it here https://www.8theme.com/download-plugins/ ) and check VC editor after that.

Best regards,
Jack Richardson.

#127471 Copied

Concept-WP-Th3m3stom

Participant

May 30, 2016 at 07:48

Thanks Jack for pointing this out, but Ive attempted to update this plugin but it won’t update, I get an error, something along the lines of not having the license activation code (never had this issues before)

#127480 Copied

Jack Richardson

Support staff

May 30, 2016 at 08:36

Hello @Concept-WP-Th3m3stom,

You need update the plugin via FTP. Connect to your server, go to wp-content/plugins directory and overwrite the existing folder “js_composer” with a new version.
Download the archive here https://www.8theme.com/download-plugins/ .

We can’t update the plugin for you because you created empty FTP account and we don’t see any files.

Best regards,
Jack Richardson.

#127492 Copied

Concept-WP-Th3m3stom

Participant

June 1, 2016 at 03:40

Thanks Jack

All good now

#127811 Copied

Eva Kemp

Participant

June 1, 2016 at 09:18

Hello,

You’re welcome.

Regards,
Eva Kemp.

#127850 Copied
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URGENT !!! Visual composer not working after update !!!!!!!!

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