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Urgent! Virus on JS Files. WPBakery not working.

This topic has 4 replies, 2 voices, and was last updated 6 years, 3 months ago ago by Olga Barlow

civetcafe

Participant

January 18, 2018 at 10:35

Hello,

I am editing a translation via WPML>String Translation

Now I have a virus in the JS:Agent DZP
http://prntscr.com/i233as

After I edit the string translation, the Post cannot edit anymore in the editor of WP post and even WPBakery

http://prntscr.com/i235md

Please help. It’s urgent. I never experience this before.
Thank you.

Please, contact administrator
for this information.

#182202 Copied

3 Answers

Olga Barlow

Support staff

January 18, 2018 at 10:55

Hello,

1) Scan your PC and check the details http://prntscr.com/i23bzy Looks like it’s not the site problem but local PC problem. Also, contact your hosting provider and ask to scan your site. Our theme does not have any malware code by default, you may download theme archive and check.

2) I see the Fatal error related to WPML http://prntscr.com/i23eys Contact WPML plugin to solve the problem, we are not authors of this plugin and provide support for issues related to our theme only.

Regards

#182206 Copied

civetcafe

Participant

January 18, 2018 at 11:38

Hello, I used another PC but I get the same.

When I scan my PC, this is the details
http://prntscr.com/i23zl4

When I bought this theme it says it was compatible with WPML. I don’t have the same problem using other theme.

#182215 Copied

Olga Barlow

Support staff

January 18, 2018 at 14:15

Hello,

1) Provide us with FTP access to your site. We’ll check. Also, contact your hosting provider and ask to scan your site. Maybe your site was hacked and the file was infected. In this case, you need to make sure that all the other files are ok and then replace the file on your site with the original file. If it does not help then provide FTP access to your site.

2) We also use WPML on this demo and don’t have problems https://www.8theme.com/demo/xstore/translation/
But if you check the fatal error you’ll see that problem appears in plugin files. You can also rename and disable plugin enabled default WP theme, then enable plugin again and check if you get the error again. If not then reply back to me.

Regards

#182237 Copied
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