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Urgent – site doesn't work correctly after the theme update

This topic has 6 replies, 2 voices, and was last updated 4 years, 2 months ago ago by Rose Tyler

Evgeny V

Participant

March 28, 2021 at 17:39

After the theme update to the last version my site stopped display all images in the product card: product images, variation images etc https://prnt.sc/10y8tsb.
Also I can’t choose any variation: no reaction by mouse click.

Please help me asap.

Please, contact administrator
for this information.

#281527 Copied Theme version: 7.2.6

5 Answers

Evgeny V

Participant

March 29, 2021 at 07:05

It seems that some pages load correctly i.e. https://karniz-spb.ru/product/planka-azhurnaya-kruzhevo , but most product pages is not working .

Also tabs are not switched by clicking on them https://prnt.sc/10yqumq .

This is the “live” site, please fix asap.

#281558 Copied

Evgeny V

Participant

March 29, 2021 at 12:40

Hello,
any news?
Excuse, but i already lost some customers which can’t order from my site and i lose the money right now..
If you have no solutions, probably you can safe downgrade the theme version and return all the things as they were before last update? The site was working well before it.

#281624 Copied

Rose Tyler

Support staff

March 29, 2021 at 12:53

Hello,

Check now.

Regards

#281626 Copied

Evgeny V

Participant

March 31, 2021 at 07:22

Fixed, thanks.

Will this not happen again with the next update? Frankly, I am afraid of every theme update.

#281856 Copied

Rose Tyler

Support staff

March 31, 2021 at 07:49

Hello,

You’re welcome!
All should be fine after the next update.
Also, you can create a staging site (full copy of the existing one), do updates there first. If everything is ok then you’ll be able to update the production site.

Regards

#281862 Copied
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