Return to previous page

Urgent : Shop page not showing all assigned categories as per each products

This topic has 17 replies, 4 voices, and was last updated 2 months, 3 weeks ago ago by Tony Rodriguez

CMS DEV

Participant

April 23, 2025 at 07:12

Hi Support team,

Here is my shop page URL :
https://flyendurance.test02.crebos.online/shop

I purchase the theme, on shop page the widget is using “archive product” with the filters and sorting but here it is not showing all categories assigned to each product, it only showing “primary category” on each product i guess.

On homepage i used different archive product widget but I am able to edit the theme file here and it showing all categories on homepage but on shop if I use same then filters and all not working so I have to use specific widget for shop page.

I checked the files and it is using et-core-plugin files.
Can you tell me how can I show all assigned categories as per each products on shop page. Or if there is any hook that can help please mentioned.

Thanks.!

#441497 Copied Theme version: 9.4.10

16 Answers

Alex Carter

Support staff

April 23, 2025 at 07:28

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

#441502 Copied

CMS DEV

Participant

April 23, 2025 at 08:25

I have shared the details with you.

Please contact administrator
for this information.

#441514 Copied

Alex Carter

Support staff

April 23, 2025 at 08:45

Hello,

We kindly ask you to edit the products and deselect the primary category: https://prnt.sc/8nFTkCrsKAE9

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

#441518 Copied

CMS DEV

Participant

April 23, 2025 at 11:45

Hi alex
I made it auto : https://prnt.sc/aJStRISF5_Xy
but it still not showing all assigned category to that product “ClassX FLY LuX 8” : https://prnt.sc/E_jMe4lJo4tp

Assigned category product : https://prnt.sc/WEtqIInx8Lz4
Please check and provide solution accordingly

You can check it on shop page, Please check on your end too assign multiple categories

#441582 Copied

Alex Carter

Support staff

April 23, 2025 at 12:29

Hello, CMS DEV

To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

Thank you for your cooperation!

Best Regards,
The 8Theme Team

#441587 Copied

Jack Richardson

Support staff

April 23, 2025 at 12:43

Dear @CMS DEV,

We hope this message finds you well.

We kindly ask you to first review the deprecated template overrides that indicate unauthorized modifications in your child theme. You can find this information at the following URL:
https://yourwebsite.com/wp-admin/admin.php?page=et-panel-system-requirements

Please address all listed issues and ensure that the system requirements are fully met.

Once these matters have been resolved, we would appreciate it if you could provide us with FTP access. This will allow us to further inspect the plugin files and verify that the solution has been properly implemented.

Thank you for your cooperation.

Best regards,
Jack Richardson
The 8Theme Team

#441594 Copied

CMS DEV

Participant

April 23, 2025 at 14:35

HI Jack

I don’t think the deprecated template overrides that indicate unauthorized is a issue which effect on categories of shop page, I placed the file to do some customisation and it won’t effect on shop page.

I will share the SSH access with you

#441615 Copied

Jack Richardson

Support staff

April 23, 2025 at 16:06

Dear @CMS DEV,

We hope this message finds you well.

If you wish to implement any modifications, please note that there are specific guidelines for doing so correctly using child themes. Copying entire files from framework/ folder, such as woo.php, is not permitted, as this approach may lead to errors during future theme updates. This is because certain functions added in these files may not be available on your website if the entire file is copied, rather than only the specific functions you intend to modify.

We kindly ask you to review the proper method for making modifications and address the issue accordingly.

Additionally, we are still awaiting FTP access in order to proceed further.

Thank you for your cooperation.

Best regards,
Jack Richardson
The 8Theme Team

#441627 Copied

CMS DEV

Participant

April 24, 2025 at 06:49

Hi Jack,
Thanks for the clarification. I have fixed that.

For FTP can you use file manager plugin to access files ? as I am having multiple project there and my FTP firewell setting is not allow to use custom IP.

Also I am unable to give you SSH because I am having multiple projects running.

So, you can use file manager plugin to access files. I have installed it.
Please do that and let me know if you need further help.

#441661 Copied

Jack Richardson

Support staff

April 24, 2025 at 07:14

Hello @CMS DEV

Please, check now !
We added next filter in your child-theme/functions.php:
add_filter('etheme_product_grid_list_product_first_category', '__return_false');

To make such snippet working we also modified few files in XStore Core plugin and such improves will be included in next theme update.

Kind regards, Jack Richardson
The 8theme’s team

#441669 Copied

CMS DEV

Participant

April 24, 2025 at 07:51

Thanks Jack.
Actually I fixed that firewell issue of FTP but you made it so fast (haha). It seems fixed

Thanks for your help and can you please let me know how can I find these filters & hooks ?

#441679 Copied
Jack Richardson

Support staff

April 24, 2025 at 08:02
Dear @CMS DEV,

We hope this message finds you well.

It appears that our support team was able to assist you more quickly than you expected on other projects from other developers. If you are satisfied with the service and improvements provided, we would greatly appreciate it if you could take a moment to leave us a positive review on ThemeForest.

We would also like to inform you that we have implemented significant improvements in the following files:

et-core-plugin/app/controllers/elementor/general/product-list.php et-core-plugin/app/controllers/elementor/general/product-grid.php

There is no need for concern, as these enhancements will be included in our upcoming update. Additionally, the modifications we made to your child-theme/functions.php will continue to ensure proper display of all product categories within the Elementor Archive Products and Products Grid/List widgets throughout your website.

Thank you for choosing 8Theme.
Best regards,
The 8Theme Team
#441681 Copied
CMS DEV

Participant

April 24, 2025 at 08:36

Okay thanks Jack
Actually I was looking if I need any customisation in future then I can do by myself.

So can you tell me how can I find these filters & hooks, is there any documentation link related to this ?

#441693 Copied

Jack Richardson

Support staff

April 24, 2025 at 08:53

Dear @CMS DEV,

We kindly invite you to review our documentation available at the following link:
https://www.8theme.com/documentation/xstore/xstore-hooks-filters/

Please note that we continuously work on improving our documentation, and the list of available filters and hooks is updated periodically.

If you have coding experience, you may also explore the XStore Core or XStore theme files locally. This can be helpful, as it may take some time for newly added hooks to be reflected in the documentation following an update.

Thank you for your understanding and cooperation.

Kind regards,
Jack Richardson
8Theme’s Team

#441697 Copied

CMS DEV

Participant

April 24, 2025 at 10:37

Yes that make’s an issue, I checked documentation and didn’t find it.

so better if you guys can fix this and also I checked the theme files but the categories are coming from plugin “et-core-plugin” and didn’t find the filter hook.

Please update documentation for better understanding for developers.
Thanks for your help.

#441723 Copied

Tony Rodriguez

Support staff

April 24, 2025 at 10:38

Dear CMS DEV,

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

#441724 Copied
Viewing 17 results - 1 through 17 (of 17 total)

The issue related to '‘Urgent : Shop page not showing all assigned categories as per each products’' has been successfully resolved, and the topic is now closed for further responses

Urgent : Shop page not showing all assigned categories as per each products

Helpful Topics

Browse by popular tags

Explore our best WordPress WooCommerce Themes collection