Urgent: paypal standard, express and stripe not working

This topic has 6 replies, 3 voices, and was last updated 7 years ago ago by Olga Barlow

  • Avatar: vincentp
    vincentp
    Participant
    June 5, 2017 at 20:25

    Paypal standard gives this error:

    Things don’t appear to be working at the moment. Please try again later.

    After putting in your payment information. It then redirects to the cart page with a canceled payment.

    Paypal express checkout gives this error:

    Sorry, an error occurred while trying to retrieve your information from PayPal. Please try again.

    Stripe payment gives this error:

    “Please enter your card details to make a payment. Developers: Please make sure that you are including jQuery and there are no JavaScript errors on the page.”

    I see no JS errors in the console, though I’m not very confident with that tool. The checkout with stripe does work with twenty seventeen theme. I haven’t tried for paypal.

    I need either to work very quick. Searching these errors on this forum led me to a LOT of users having the same problem with stripe, with a generic answer to a file being sent to their email.

    Right now, I have orders coming in, I had to let customers check out without paying and having to contact us privately so we could remotely use our physical machine to put in their credit card payments. This is a nightmare, I would really appreciate any help asap.

    I have put all 3 payment modes only available to administrators with woocommerce’s role-based payment official plugin.

    I have created for you an admin account (see private content)

    Please, contact administrator
    for this information.
    5 Answers
    Avatar: amzy
    Amzy Leel
    Participant
    June 6, 2017 at 05:42

    You checked this with the default theme and it is not working in default theme.
    So this issue not related to the xstore theme either.

    check third party plugins compatible too as follow.

    We haven’t seen this one error before – it’s an error thrown as soon as communication with PayPal starts.

    I’d start off by verifying all of the credentials and keys you have filled into the PayPal Express gateway settings.

    If that isn’t it, then I suggest ruling out a conflict with your theme or with another plugin. You can read more about plugin and theme conflicts here:
    https://docs.woocommerce.com/document/woocommerce-self-service-guide/

    The best way to determine if the issue is being caused by a theme and/or plugin is to do the following:

    1. Temporarily switch your theme back to the [WordPress Twenty Sixteen Theme](https://wordpress.org/themes/twentysixteen)
    2. Disable all plugins except for WooCommerce and Paypal Express
    3. Test to see if the issue has been resolved.

    If that resolves the issue, then slowly re-enable features until you find the one that’s causing the conflict. If it doesn’t resolve the issues, please let us know so that we can help figure out where the problem is coming from.

    Please note this plugins are not developed by us.
    we can give an overall idea only for this issue.

    Avatar: vincentp
    vincentp
    Participant
    June 6, 2017 at 12:39

    Did you read my post? I said I checked with twenty seventeen theme and the plugins worked. So it is an issue with xstore.

    Those are also all official woocommerce plugins, not third party.

    You’d think when I wrote URGENT you’d actually take the time to read what I had actually checked

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    June 6, 2017 at 17:23

    Hello,

    Please, provide me also FTP access to your site.

    Regards

    Avatar: vincentp
    vincentp
    Participant
    June 6, 2017 at 17:44

    Here is the FTP access.

    Thanks,

    Please, contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    June 7, 2017 at 12:25

    Hello,

    It’s very strange but we tried with the official Storefront theme and got the error but next time we tried to make the video and everything works fine, see https://www.dropbox.com/s/i4temt1pehbs63w/video.mov?dl=0

    We did not do any changes. Have you fixed your settings to make it work?

    Regards

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