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Urgent: Mobile site broken - by mleihs - on WordPress WooCommerce support

This topic has 8 replies, 3 voices, and was last updated 9 years, 6 months ago ago by Jack Richardson

mleihs

Participant

June 1, 2016 at 14:33

Hi,

did you update something at [1]? (maybe because of the FF button thing?)

It seems the .css file of original Legenda (not the child theme) was updated and I didn’t do it ^^.

The mobile version of the site won’t load now. It stays like this (Android / Chrome). [2]

Do you know what’s wrong?

Best regards

Please, contact administrator
for this information.

#127959 Copied

7 Answers

Eva Kemp

Participant

June 1, 2016 at 14:48

Hello,

We didn’t change anything.
Also we can’t access wp-admin panel getting this error:
FEHLER: Ungültiger Benutzername oder Passwort.
Es sind noch 3 Anmeldeversuche möglich.

Regards,
Eva Kemp.

#127975 Copied

mleihs

Participant

June 1, 2016 at 16:06

I am sorry. My fault. I told you the wrong password.

Please, contact administrator
for this information.

#127997 Copied

Eva Kemp

Participant

June 1, 2016 at 16:33

Hello,

Please update parent theme to 3.0.1 version and check the site after that.
Don’t forget to create backup before!

Regards,
Eva Kemp.

#128002 Copied

mleihs

Participant

June 1, 2016 at 17:45

Hi,

I’d rather not since there is some custom code in there.

I’ll update it in a few months. The mobile version should work, though.

Best regatds

#128017 Copied

Jack Richardson

Support staff

June 1, 2016 at 20:10

Hello,

The problem is related to your child theme. When I activated parent Legenda theme mobile site version worked fine. When child theme is activated there is an error regarding etheme.js file:
http://storage6.static.itmages.com/i/16/0601/h_1464808225_4783555_af8b0055ce.jpeg

So please check modifications you’ve made in the etheme.js file in your child theme.

Best regards,
Jack Richardson.

#128039 Copied

mleihs

Participant

June 2, 2016 at 09:20

Hi,

thank you. I renamed the file in the child theme. The issue is still there, though.

Best regards

#128198 Copied

Jack Richardson

Support staff

June 2, 2016 at 09:42

Hello,

Please activate parent theme and check site after that.
As you can see it’s working with parent theme.
So some changes in child theme are causing the issue.

Best regards,
Jack Richardson.

#128199 Copied
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