Urgent: “Load More” Button and Filter Toggle Not Working on Shop Page

This topic has 2 replies, 2 voices, and was last updated 6 days ago ago by Alex Carter

  • Avatar: PipeKing
    PipeKing
    Participant
    June 28, 2025 at 07:03

    Dear Hello 8 Theme Team,
    I hope you’re well. We’re currently experiencing an urgent issue on our website – https://pipe420.com/shop/. The “Load More” button and the filter toggle are not functioning on both desktop and mobile devices.
    Could you please look into this as soon as possible and assist us in resolving the issue?
    Your prompt support would be greatly appreciated.

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    1 Answer
    Avatar: Alex Carter
    Alex Carter
    Support staff
    June 28, 2025 at 07:07

    Hello,

    Thank you for reaching out to us.

    1/ We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

    2/ If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again.
    The issue may be due to your custom code in the Child Theme.

    Let us know the results.

    Warm Regards,
    The 8Theme Team

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