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URGENT Issue when I Try to update the theme

This topic has 9 replies, 3 voices, and was last updated 5 years, 11 months ago ago by Olga Barlow

ianabel

Participant

January 12, 2020 at 12:37

Any time I try to update the theme the web gets broken. WPBakery is not compatible the update, It requires a purchase. I try 2 times update the theme and both times I had to restore a backup because the web got broken. Please see screenshot:https://prnt.sc/qmkith

And these are the error details:
Detalles del error
==================
Se ha producido un error del tipo E_ERROR en la línea 299 del archivo /var/www/vhost/ia-incosmetics.com/home/html/wp-content/plugins/woocommerce-admin/src/FeaturePlugin.php. Mensaje de error: Uncaught Error: Call to undefined function Automattic\WooCommerce\Admin\wc_admin_get_feature_config() in /var/www/vhost/ia-incosmetics.com/home/html/wp-content/plugins/woocommerce-admin/src/FeaturePlugin.php:299
Stack trace:
#0 /var/www/vhost/ia-incosmetics.com/home/html/wp-includes/class-wp-hook.php(288): Automattic\WooCommerce\Admin\FeaturePlugin->replace_supported_features(Array)
#1 /var/www/vhost/ia-incosmetics.com/home/html/wp-includes/plugin.php(206): WP_Hook->apply_filters(Array, Array)
#2 /var/www/vhost/ia-incosmetics.com/home/html/wp-content/plugins/woocommerce-admin/src/Loader.php(123): apply_filters(‘woocommerce_adm…’, Array)
#3 /var/www/vhost/ia-incosmetics.com/home/html/wp-content/plugins/woocommerce-admin/src/Loader.php(223): Automattic\WooCommerce\Admin\Loader::get_features()
#4 /var/www/vhost/ia-incosmetics.com/home/html/wp-includes/class-wp-hook.php(288): Automattic\WooCommerce\Admin\Loader::load_features(”)
#5 /var/www/vhost/ia-incosmetics.com/home/html/wp-includes/class-wp-hook.php(312):

#228127 Copied Theme version: v.6.1.3 (child v.1.0)

8 Answers

Rose Tyler

Support staff

January 12, 2020 at 13:03

Hello,

Autoupdate does not work for the bundled plugins https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins . You can update them using FTP method https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Rename via FTP woocommerce admin plugin, which is mentioned in the error text, to disable this plugin, and check your site then.
We need temporary wp-admin and FTP access, to take a closer look at your problem.

Regards

#228130 Copied

ianabel

Participant

January 12, 2020 at 13:27

Thank you!

Please contact administrator
for this information.

#228132 Copied

Rose Tyler

Support staff

January 12, 2020 at 14:38

Please provide temporary wp-admin access also. One of our technicians will be able to check this problem on Monday (due to the weekend).

Regards

#228136 Copied

ianabel

Participant

January 12, 2020 at 19:28

It is very URGENT please. Why if wpbakery is a bundle plugin and it is supposed it don’t need update is not working with the xstore theme update? Do I need to by wpbakery?

Please contact administrator
for this information.

#228147 Copied

ianabel

Participant

January 12, 2020 at 20:48

ok, I already found the error, It was a code fragment in code snipped plugin that stop working with the update. The code is to show product_tags in the products loop. How can I do that with some css code?

this is the code I have been using until now:
add_action( ‘woocommerce_after_shop_loop_item’, ‘woocommerce_product_loop_tags’, 5 );

function woocommerce_product_loop_tags() {
global $post, $product;

$current_tags = get_the_terms( $post->ID, ‘product_tag’ );

echo $product->get_tags( ‘, ‘, ‘‘ . _n( ‘Tag:’, ‘*’, $current_tags, ‘woocommerce’ ) . ‘ ‘, ‘.‘ );
}

#228150 Copied
Olga Barlow

Participant

January 13, 2020 at 10:42
Hello,

1) If you want to update bundled plugins use the manual update method and plugin archives from the Downloads page https://www.8theme.com/downloads Bundled plugins do not support autoupdate.

2) Use the following code

add_action( 'woocommerce_after_shop_loop_item', 'woocommerce_product_loop_tags', 5 ); function woocommerce_product_loop_tags() { global $post, $product; echo wc_get_product_tag_list( $product->get_id(), ', ', '<span class="tagged_as">' . _n( 'Tag:', 'Tags:', count( $product->get_tag_ids() ), 'xstore' ) . ' ', '</span>' ); }

Take into account that additional customization is not included in our support. It’s paid service, so if you have any other requests about additional customization submit request here.

Regards
#228177 Copied
ianabel

Participant

January 13, 2020 at 13:25

Thank you very much Olga! Works perfect.

#228204 Copied

Olga Barlow

Participant

January 13, 2020 at 15:44

You are welcome.

Regards

#228206 Copied
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URGENT Issue when I Try to update the theme

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