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Urgent issue - by apotik - on WordPress WooCommerce support

This topic has 7 replies, 2 voices, and was last updated 2 years, 8 months ago ago by Olga Barlow

apotik

Participant

July 28, 2021 at 19:43

I bought the xstore theme several times, but unfortunately I made the mistake of not doing the automatic updates, today my version is too old and each time I update the theme the site crash completely. I would like your help to update the site correctly, once this is done I will be able to update my plugins … thank you very much for your help
I attach you the link of a copy of the site, you can update it, then I will install on the current site

Please, contact administrator
for this information.

#296604 Copied Theme version: 6

6 Answers

Olga Barlow

Support staff

July 29, 2021 at 16:14

Hello,

FTP access displays another installation than WP Dashboard you gave. Provide us with FTP access to the b502-6588d78552eb.wptiger.fr installation, please.

Regards

#296771 Copied

apotik

Participant

July 29, 2021 at 16:49

ok try this please

Please contact administrator
for this information.

#296786 Copied

apotik

Participant

July 30, 2021 at 13:56

any help please?

#296944 Copied

Olga Barlow

Support staff

July 30, 2021 at 16:48

Hello,

FTP directory is empty http://i.prntscr.com/z3aIKF2nRKeC8o3pq7L6mw.png
Please, make a double check of FTP before reply back.
We can’t proceed without correct FTP access.

Regards

#296994 Copied

apotik

Participant

August 1, 2021 at 10:21

oh yes im sorry check that please now

Please contact administrator
for this information.

#297215 Copied

Olga Barlow

Support staff

August 2, 2021 at 11:50

Hello,

Theme updated. Check now, please.

Regards

#297308 Copied
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