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Urgent: Frontend Issues After CSS Changes – Banner Buttons, Mobile View & Search Not Working

This topic has 16 replies, 2 voices, and was last updated 2 weeks, 4 days ago ago by Fantasy

  • Avatar: Fantasy
    Fantasy
    Participant
    May 14, 2025 at 06:17

    Dear XStore Support Team,

    I recently tried removing unused CSS from the theme’s CSS file to optimize performance. After making those changes, the frontend layout began breaking. To fix this, I re-uploaded the original CSS file exactly as it was before.

    While everything appears to be working correctly in the WordPress backend, the frontend is still not functioning properly. Specifically, I’m facing the following issues:

    Banner buttons are not working or clickable

    Mobile view is broken, including the search button and other responsive elements

    Layout and design changes are not reflecting on the live site

    I’ve already cleared my browser cache and refreshed the site multiple times, but the issues persist.

    Could you please look into this and let me know how to resolve it? Your quick support would be greatly appreciated as this is affecting my site’s usability.

    Files is visible for topic creator and
    support staff only.
    #444208 Copied Theme version: 9.4.12
    15 Answers
    Avatar: Justin
    Luca Rossi
    Support staff
    May 14, 2025 at 08:11

    Dear @Fantasy,

    Thank you for reaching out.

    We would like to inform you that directly removing files from the XStore parent theme is not a recommended approach, as it may lead to unexpected issues or loss of functionality.

    Instead, we suggest using a caching plugin such as WP Rocket or LiteSpeed Cache to handle the removal of unused CSS in a safe and efficient manner. You can find more information on this process in the following article:
    https://wp-rocket.me/google-core-web-vitals-wordpress/remove-unused-css/

    Additionally, if needed, you may download the latest version of the XStore parent theme from our official website (https://www.8theme.com/downloads/) and upload it to the following directory on your server:
    / wp-content / themes / xstore

    We hope this helps. Should you have any further questions, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team

    #444225 Copied
    Avatar: Fantasy
    Fantasy
    Participant
    May 14, 2025 at 08:30

    Thank you for your response and the helpful guidance.

    I understand now that directly modifying the parent theme’s files is not recommended. I appreciate the suggestion to use a caching plugin like WP Rocket or LiteSpeed Cache for handling unused CSS safely going forward.

    At this point, I’ve already re-uploaded the original xstore.min.css file, but the frontend issues still remain. Specifically:

    Banner buttons are still not working

    The frontend layout looks inconsistent, even though the backend appears fine

    Could you please help me fully restore the default theme functionality?

    #444232 Copied
    Avatar: Justin
    Luca Rossi
    Support staff
    May 14, 2025 at 09:08

    Dear @Fantasy,

    Could you kindly let us know which files were removed?

    Best regards,
    The 8Theme Team

    #444244 Copied
    Avatar: Fantasy
    Fantasy
    Participant
    May 14, 2025 at 09:29

    xstore min .css but i restored it back again in hpanel

    #444251 Copied
    Avatar: Justin
    Luca Rossi
    Support staff
    May 14, 2025 at 10:15

    Dear @Fantasy,

    We hope this message finds you well.

    We have noticed that your website is currently utilizing Cloudflare services. At your earliest convenience, could you please clear all caches on the Cloudflare side?

    If the issue persists after purging the cache, we kindly recommend restoring the website from the most recent backup.

    Thank you for your cooperation.

    Best regards,
    The 8Theme Team

    #444257 Copied
    Avatar: Fantasy
    Fantasy
    Participant
    May 14, 2025 at 18:10

    🔴 The footer is not working correctly — some widgets or elements are not appearing or behaving as expected.

    🔴 Banner buttons are still not clickable — even though the design looks fine, the buttons don’t respond.

    ⚠️ The overall loading speed is very slow, especially on mobile and the homepage. While the site opens eventually, it takes too long and affects the user experience.

    I’m using a caching plugin already and have cleared all cache (browser + plugin), but these issues continue.

    Could you please help me:

    Fix the footer and banner functionality

    Suggest the best performance settings for XStore + Elementor + WooCommerce

    Let me know if I need to reset any particular theme settings or files to fix these elements

    I’d really appreciate your further help in resolving this completely.

    #444348 Copied
    Avatar: Justin
    Luca Rossi
    Support staff
    May 15, 2025 at 02:03

    Dear @Fantasy,

    Your website seems still broken on our end.

    Could you please double check?

    Thank you!

    Please contact administrator
    for this information.
    #444363 Copied
    Avatar: Fantasy
    Fantasy
    Participant
    May 15, 2025 at 06:48

    While the backend is working fine, I’m still facing the following issues on the frontend:

    🔴 Footer is not displaying correctly — some elements or widgets are missing or not aligned properly.

    🔴 Banner buttons are not working — they appear visually, but are not clickable or redirecting.

    #444377 Copied
    Avatar: Justin
    Luca Rossi
    Support staff
    May 15, 2025 at 07:32

    Dear @Fantasy,

    We hope this message finds you well.

    Could you kindly provide us with some screenshots showing how your website appears on your end? This will help us better understand the issue. And this is how your website looks on our end: https://www.awesomescreenshot.com/image/54473326?key=96a3cae0b09f8068d1617560f5d8c073.

    Additionally, we would like to suggest that restoring a backup of your website might be a quicker solution to resolve the problem.

    Thank you for your cooperation.

    Best regards,
    The 8Theme Team

    #444390 Copied
    Avatar: Fantasy
    Fantasy
    Participant
    May 15, 2025 at 08:08

    However, after doing restore, the entire frontend layout has vanished, and nothing is displaying properly now. The site is live but appears broken, and I am extremely nervous and worried at this point.

    Please help me urgently restore the website to how it was before. I am even willing to provide temporary admin access whichever need if your team can directly check and fix the issue.

    I would really appreciate your support in resolving this as soon as possible. Thank you so much.

    #444402 Copied
    Avatar: Justin
    Luca Rossi
    Support staff
    May 15, 2025 at 08:28

    Dear @Fantasy,

    We hope this message finds you well.

    Could you kindly reach out to your hosting provider’s support team and request a rollback to a backup from approximately 2–3 days ago? This may help resolve the current issue.

    At the moment, we are also unable to access your backend.

    Thank you for your cooperation.

    Best regards,
    The 8Theme Team

    #444403 Copied
    Avatar: Fantasy
    Fantasy
    Participant
    May 15, 2025 at 08:30

    New details for Fantasy store

    Please contact administrator
    for this information.
    #444405 Copied
    Avatar: Fantasy
    Fantasy
    Participant
    May 15, 2025 at 08:34

    could you please confirm if you want a backup of all the website files within your hosting plan, or just the files/database of your specific website fantasystore.in? Let me know your preference so I can get the correct backup.

    #444408 Copied
    Avatar: Fantasy
    Fantasy
    Participant
    May 15, 2025 at 09:51

    Done thank you so much

    #444452 Copied
    Avatar: Fantasy
    Fantasy
    Participant
    May 15, 2025 at 09:51

    Thanks for the support! My topic “Urgent: Frontend Issues After CSS Changes – Banner Buttons, Mobile View & Search Not Working” has been successfully resolved.

    #444453 Copied
  • Viewing 16 results - 1 through 16 (of 16 total)

The issue related to '‘Urgent: Frontend Issues After CSS Changes – Banner Buttons, Mobile View & Search Not Working’' has been successfully resolved, and the topic is now closed for further responses

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