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Urgent: Fatal Error on Category and Product Listing Pages!

This topic has 12 replies, 3 voices, and was last updated 9 years ago ago by Olga Barlow

mtsmartins

Participant

November 23, 2016 at 20:14

Fatal error: Call to undefined function etheme_get_product_class() in /home/mtsmartins/omicreative.com/agnes/wp-content/themes/xstore/woocommerce/content-product.php on line 79

Im getting this message, for instance, in the product categories pages:
http://www.omicreative.com/agnes/product-category/dresses/page/2/

Can you please help me urgently?

Please, contact administrator
for this information.

#146785 Copied

11 Answers

8theme

Support staff

November 24, 2016 at 08:31

Hello,

This error means that etheme_get_product_class function is missed. In this case, we suggest you reupload all theme files because some files may be missed or removed completely.

Regards

#146819 Copied

mtsmartins

Participant

November 24, 2016 at 15:06

But it started showing up just now..

#146884 Copied

8theme

Support staff

November 24, 2016 at 15:23

So the problem is solved?

#146889 Copied

mtsmartins

Participant

November 24, 2016 at 18:40

No sir!

It continues giving me the error, and it is from that file on your theme!

I temporarily deleted the file to see if the error continues, it stops but I crashes the grid style of product category pages.

So please, check for me this error! I gave the access to the website for you!

#146916 Copied

Olga Barlow

Participant

November 24, 2016 at 19:44

Hello,

Provide us FTP access to your site in Private Content area and confirm that we can update your theme.
Please, do the backup of your files before reply.

Regards

#146930 Copied

mtsmartins

Participant

November 24, 2016 at 23:26

Here you go!

You can update it. Thanks.

Please, contact administrator
for this information.

#146946 Copied

Olga Barlow

Participant

November 25, 2016 at 10:21

Hello,

I have uploaded source files of our theme and problem disappeared. Very likely that you tried to change theme files and deleted necessary files. Please, use child theme if you want to do any changes in template files!

Regards

#146980 Copied

mtsmartins

Participant

November 25, 2016 at 18:54

I did not tried to change theme files, I did not even accessed the FTP to do so !

But thanks.

#147038 Copied

Olga Barlow

Participant

November 28, 2016 at 13:18

Hello,

But you told me that you deleted files http://prntscr.com/dcqr61
Maybe you did not copy all the necessary files during theme installation. Anyway, I have re-uploaded source theme files and problem disappeared, right? Do you have any other questions or need any other help?

Regards

#147149 Copied

mtsmartins

Participant

November 28, 2016 at 15:25

AFTER the error STARTED appearing, I did tried to tweak files, but it kept on coming (the error). So it was not the cause!

#147183 Copied

Olga Barlow

Participant

November 28, 2016 at 17:34

Hello,

Ok, don’t know what was the reason of your issue. I just re-uploaded theme and now everything is fine or not?

Regards

#147209 Copied
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